Inside Tech Support & Project Coordination Pro

JAM Services; Livermore (CA); On-site; USD 26,000 - 29,000; Full time

Benefits offered by this job

Medical, Dental, Vision

Life & LTD

401(k) with match

PTO

Job summary

JAM Services is seeking an Inside Support / Technical Support Coordinator in Livermore, CA, to manage intake, scheduling, and admin workloads for PA Inside Support. You will coordinate with technicians, vendors, and accounting, handling new job setup, POs, BOMs, and packing lists in a fast-paced environment.

The role offers an hourly starting rate of $19–$21 with full benefits including medical, dental, vision, life, LTD, 401(k) with match, and PTO.

Qualifications

• High school diploma or equivalent required; additional coursework in business administration or technical field preferred.
• 1+ years in scheduling, dispatch, customer service, order processing, or technical support coordination preferred.
• Experience coordinating with external vendors or technicians and familiarity with billing/invoicing, PO, or BOM processing a plus.

Responsibilities

• New Job Setup & Inquiry Intake: handle intake of all new tech support inquiries, books new jobs, creates initial log entries, tracks issues to completion.
• Project & Order Management: types POs and packing lists, enters in Customer Log, issues revised packing lists, processes online orders and release.
• Vendor & Technician Coordination: tracks vendor correspondence, manages calendar appointments, reschedules appointments to resolve issues.
• Documentation, Filing & Compliance: processes turn-on/cancellation paperwork, cleans up files, performs monthly file clean-up, maintains compliance logs.
• Billing Coordination: tracks billable inquiries and initiates billing with accounting.
• Additional Responsibilities: orders Polara VOL online and trains new associates on request.

Skills

Attention to detail

Scheduling coordination

Time management

Microsoft Office

Google Workspace

Communication

Education

High school diploma

Business/admin coursework

Tools

Microsoft Office Suite

Google applications

Job description

JAM Services is seeking an Inside Support / Technical Support Coordinator in Livermore, CA, to manage intake, scheduling, and admin workloads for PA Inside Support. You will coordinate with technicians, vendors, and accounting, handling new job setup, POs, BOMs, and packing lists in a fast-paced environment.

The role offers an hourly starting rate of $19–$21 with full benefits including medical, dental, vision, life, LTD, 401(k) with match, and PTO.