Client Success & Scheduling Specialist Flexible Hours

Mr. Handyman of E. Nashville & Hendersonville; City of Rochester (NY); On-site; USD 25,000 - 28,000; Full time

Benefits offered by this job

Competitive pay

Advancement opportunities

Team environment

Flexible hours

Customer experience focus

Job summary

Mr. Handyman seeks an Office Professional, Customer Service in Rochester, NY. You will manage inbound and outbound communications, organize work and schedules for our Service Professionals, and help guide customers through projects with professional, responsive service.

You’ll work with Office and Excel tools, delivering solutions and a best-in-class customer experience while maintaining organization and independence in a dynamic franchise environment.

Qualifications

• 2+ years of experience in an office setting.
• Professional communication and phone skills.

Responsibilities

• Lead management and scheduling – inbound/outbound communications while organizing work and schedules for Service Professionals.
• Making recommendations and managing expectations with customers – guide them through projects and manage expectations.
• Create life-long customers – deliver a great experience that wows every customer using the Mr. Handyman Way.

Skills

Customer service

Communication

Organization

Multitasking

Independent work

Tools

Office

Excel

Job description

Mr. Handyman seeks an Office Professional, Customer Service in Rochester, NY. You will manage inbound and outbound communications, organize work and schedules for our Service Professionals, and help guide customers through projects with professional, responsive service.

You’ll work with Office and Excel tools, delivering solutions and a best-in-class customer experience while maintaining organization and independence in a dynamic franchise environment.