Client Success & Scheduling Specialist

Mr. Handyman; Knoxville (TN); On-site; USD 25,000 - 28,000; Full time

Benefits offered by this job

Paid Holidays (6)

Health Plans

Dental/Vision Plans

Mon-Fri work week

Great work environment!

Job summary

Mr. Handyman Knoxville is seeking a friendly Office Professional to support a fast-paced office, handling lead management, scheduling, and customer communications. You will guide customers through projects, manage expectations, and help create life-long customers by delivering outstanding service.

Ideal candidates will have 2+ years in an office setting, strong communication, proficiency with Office/Excel, and excellent organizational skills. ServiceTitan experience is a plus.

Qualifications

• 2+ years of experience in an office setting.
• Excellent professional communication and phone skills.
• Proficient with Microsoft Office and Excel.
• Highly organized and detail oriented.
• Ability to multi-task and problem solve.
• ServiceTitan experience is a plus.

Responsibilities

• Lead management and scheduling for service professionals.
• Communicate with customers to guide them through projects and manage expectations.
• Deliver a great experience to create life-long customers following the Mr. Handyman Way.

Skills

Communication skills

Organization & detail

Multi-tasking & problem solving

Self-motivation

ServiceTitan experience

Tools

Office Suite

Excel

Job description

Mr. Handyman Knoxville is seeking a friendly Office Professional to support a fast-paced office, handling lead management, scheduling, and customer communications. You will guide customers through projects, manage expectations, and help create life-long customers by delivering outstanding service.

Ideal candidates will have 2+ years in an office setting, strong communication, proficiency with Office/Excel, and excellent organizational skills. ServiceTitan experience is a plus.