Customer Experience Scheduler - Home Services

Mr. Handyman; Granger (IN); Hybrid; USD 28,000 - 33,000; Full time

Benefits offered by this job

Holiday and Vacation pay

401k investment opportunities

Job summary

Mr. Handyman in the South Bend area is seeking an Office Professional to handle inbound/outbound calls, help clients book jobs, and schedule technicians. You’ll be a friendly, highly organized team member ensuring accurate routing and excellent customer service in a fast-paced office.

The role requires construction experience, multitasking ability, and solid computer skills with Microsoft Office. Join a franchise that values quality work, responsive support, and flexible hours for life events.

Qualifications

• Live within South Bend Area
• 5+ years construction industry experience
• Problem solving skills
• Ability to multitask
• Professional communication skills and phone etiquette

Responsibilities

• Lead management and Scheduling – you will be responsible for inbound and outbound customer communications while organizing work and managing schedules for our Service Professionals
• Making Recommendations and Managing Expectations with Customers – You’ll communicate with customers to guide them through their projects and assist with managing their expectations.
• Create Life-Long Customers – Deliver a great experience that wows every customer. You will follow the Mr. Handyman Way - a repeatable process that makes it easy to impress the customer every time.

Skills

Friendly

Organized

Detail oriented

Multitasking

Phone etiquette

Professional communication

Problem solving

Self starter

Tools

Microsoft Office

Job description

Mr. Handyman in the South Bend area is seeking an Office Professional to handle inbound/outbound calls, help clients book jobs, and schedule technicians. You’ll be a friendly, highly organized team member ensuring accurate routing and excellent customer service in a fast-paced office.

The role requires construction experience, multitasking ability, and solid computer skills with Microsoft Office. Join a franchise that values quality work, responsive support, and flexible hours for life events.