Customer Success & Sales Support Specialist

WESCO; Westlake (LA); On-site; USD 35,000 - 52,000; Full time

Job summary

Wesco at the P66 Refinery in Westlake, LA is seeking a Customer Service Representative to respond to inquiries by phone, email or walk-ins. You will resolve routine and some non-routine problems and inform customers of solutions or requested information.

The role requires strong communication, attention to detail and the ability to work under pressure in a fast-paced environment. You will coordinate with various departments to ensure customer satisfaction and timely follow-ups.

Qualifications

• High School Diploma or equivalent required.
• Associates’ Degree preferred.
• 2-4 years of relevant experience.
• Strong interpersonal and communication skills.
• Ability to work under pressure and maintain details.
• Computer literate: MS Word, Excel, email.

Responsibilities

• Answer questions, concerns, and account inquiries; handle complaints.
• Process payments for cash account customers.
• Research and resolve customer problems; liaise with other departments.
• Provide back-up support to sales counter with walk-ins and phone inquiries.

Skills

Interpersonal skills

Verbal and written communication

Attention to detail

Work under pressure

Diversity & teamwork

Education

High School Diploma

Associates Degree/College Diploma

Tools

MS Word

Excel

Email software

Job description

Wesco at the P66 Refinery in Westlake, LA is seeking a Customer Service Representative to respond to inquiries by phone, email or walk-ins. You will resolve routine and some non-routine problems and inform customers of solutions or requested information.

The role requires strong communication, attention to detail and the ability to work under pressure in a fast-paced environment. You will coordinate with various departments to ensure customer satisfaction and timely follow-ups.