Customer Service Representative

WESCO Distribution; Westlake (LA); On-site; USD 32,000 - 42,000; Full time

Job summary

Talentify is seeking a Customer Service Representative to answer questions via phone, email, and walk-ins at the P66 Refinery in Westlake, LA. You will resolve routine issues, analyze service needs, and coordinate follow-up with other departments as needed.

The role requires strong communication, attention to detail, and the ability to work under pressure in a diverse environment. Experience of 2-4 years is preferred and high school diploma is required.

Qualifications

• 2-4 years of relevant experience.
• Strong interpersonal and written/verbal communication skills.
• Ability to work under pressure and pay close attention to detail.
• Comfortable interacting with a diverse customer base.

Responsibilities

• Respond to customer inquiries via telephone, e-mail and walk-ins.
• Provide inquiry or problem resolution for routine and some non-routine issues.
• Analyze service needs and coordinate with other departments for follow-up.
• Back-up support to sales counter with walk-ins and telephone inquiries.

Skills

MS Word

Excel

Email

Education

High School Diploma or Equivalent

Associates’/College Diploma preferred (US/Canada)

Tools

MS Office Suite

Job description

As a Customer Service Representative, you will respond to customer inquiries by telephone, e-mail and/or walk-ins to provide inquiry or problem resolution. You will resolve mostly routine and some non-routine, more complex problems and communicates solution or requested information to the customer. You will analyze a customer's service needs and refer to other service or technical departments for follow up as needed. This position will sit at the P66 Refinery in Westlake, LA.

Responsibilities:

• Support customer base by answering questions, concerns, account inquiries as well as handling customer complaints.
• Process payments for cash account customers.
• Research and resolve customer problems, acting as the customer liaison between other departments when necessary.
• Back-up support to sales counter with walk in and telephone inquiries.

Qualifications:

• High School Degree or Equivalent required
• Associates’ Degree (U.S.)/College Diploma (Canada) preferred
• 2-4 years of relevant experience
• Solid interpersonal skills that allow one to work effectively in a diverse working environment
• Able to effectively communicate both verbally and in writing
• Able to work well under pressure
• Strong attention to detail
• Able to deal with people sensitively, tactfully, diplomatically, and professionally at all times
• Computer literate, including effective working skills of MS Word, Excel, and e-mail

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