Customer Success & Sales Support Specialist

Endries International; Lynchburg (VA); On-site; USD 38,000 - 52,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

Paid time off

Job summary

Endries International, a leading distributor of fasteners and VMI solutions, is seeking a Customer Support Specialist in Lynchburg, VA. This role blends sales and servicing customers, reviewing pricing, recording key events in our CRM, and auditing inventory levels while also engaging with customers on-site.

The ideal candidate has customer service experience, strong communication skills, and attention to detail.

Qualifications

• Customer Service experience
• attentive to detail
• Good analytic and organizational abilities
• Quick learner
• Self-motivated with a strong desire to succeed
• Excellent interpersonal and communication skills
• Problem solving and decision making skills
• Technical and mechanical inclination a plus
• Proficiency in Microsoft Office products with an emphasis in Outlook and Excel

Responsibilities

• Sales order entry
• Purchase order entry
• Exceptional customer service while planning and prioritizing needs
• Multitasking in a fast-paced environment
• Communicate effectively under leadership guidance
• Solve account-related problems and create business development opportunities
• Basic buying and vendor negotiations
• Knowledge of VMI and Customer Contracts

Skills

Customer service

CRM proficiency

Sales support

Communication skills

Problem solving

Microsoft Excel

Attention to detail

Education

Associate degree or equivalent

Tools

CRM system

Microsoft Excel

Microsoft Outlook

Job description

Endries International, a leading distributor of fasteners and VMI solutions, is seeking a Customer Support Specialist in Lynchburg, VA. This role blends sales and servicing customers, reviewing pricing, recording key events in our CRM, and auditing inventory levels while also engaging with customers on-site.

The ideal candidate has customer service experience, strong communication skills, and attention to detail.