Service Representative

Endries International; Richmond (VA); On-site; USD 25,000 - 30,000; Part time

Job summary

Endries/Industrial Product Co. in the Richmond, VA area is seeking a part-time Service Representative to maintain customer satisfaction by managing bin inventory and delivering product to locations.

You will promote a culture that reflects the organization’s vision, mission, and values. Responsibilities include servicing customers, scanning and updating inventory, updating bin management systems, writing credits, and solving issues to keep customers satisfied.

Qualifications

• High school diploma or equivalent preferred.
• Valid driver's license required.
• Customer service and communication skills are essential.

Responsibilities

• Service and/or deliver product to maintain customers.
• Scan and download product the same day and service according to customer needs.
• Make changes to schematics to ensure bin management system is properly maintained.
• Write up credits promptly and accurately.
• Document and problem solve customer issues to maintain customer’s satisfaction.
• Keep appropriate team members informed on any/all customer issues.
• Complete CMSP notes within the same business week.
• Assist and maintain set up of bin management systems as needed.
• All other duties as assigned.

Skills

Customer service

Communication skills

Product knowledge

Follow-through

Education

High school diploma

Driver's license

Job description

About Endries/Industrial Product Co.:

Endries/Industrial Product Co. is a leading distributor of fasteners and Class-C parts serving industrial Original Equipment Manufacturers (OEM’s) and the Industrial marketplace worldwide. From its headquarters in Brillion, WI and eleven U.S. and international distribution centers, Endries provides over 500,000 SKUs to its customer base. Endries/IPC operates primarily through a vendor managed inventory model, managing C-part categories for its customers across diverse industrial end markets. Endries/IPC partners with customers through robust replenishment systems that provide products and support services which are critical to maintaining the manufacturing process.

Job Summary

A PART-TIME Service Representative will work to maintain customer satisfaction by managing bin inventory and delivering product to their location. They will promote a work culture that represents the organization’s vison, mission, and values.

Essential Functions

• Service and/or deliver product to maintain customers
• Scan and download product the same day and service according to customer needs
• Make changes to schematics to ensure bin management system is properly maintained
• Write up credits promptly and accurately
• Document and problem solve customer issues to maintain customer’s satisfaction
• Keep appropriate team members informed on any/all customer issues
• Complete CMSP notes within the same business week
• Assist and maintain set up of bin management systems as needed
• All other duties as assigned

Required Knowledge/Skills/Abilities

• Product knowledge is a plus
• Customer service skills
• Verbal and written communication skills
• Ability to follow through on project completion

Required Education and Experience

• High school diploma or equivalent preferred
• Valid driver’s license

Work Environment

This job operates in a customer manufacturing environment. This role may routinely use equipment such as scanners, forklifts, utility knives, ladders, machinery, and tape guns. Employees may be exposed to bright lighting, blue light (i.e., computer screens), repetitive low to mid volume sounds (i.e., forklift traffic, packaging machines, etc.), warm and cool temperatures, and various metals and plastics.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

While performing the duties of this job, the employee is regularly standing. The employee will need to have the ability to move and lift up to 70 pounds occasionally and up to 50 pounds on a regular basis. This job will require the ability to push, pull, stoop, crouch, kneel, and reach when necessary.

Hourly Range: $18.00 - $22.00 per hour

Endries International/Industrial Product Co. is an equal opportunity employer. All qualified applicants will be considered for employment without attention to his or her race, color, religion, sex, sexual orientation, age, national origin, marital status, pregnancy, veteran status or because of a disability that does not prevent the individual from performing the essential functions of his or her job, as well any other legally protected class status.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.