Customer Support Specialist

Endries International; Lynchburg (VA); On-site; USD 38,000 - 52,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

Paid time off

Job summary

Endries International, a leading distributor of fasteners and VMI solutions, is seeking a Customer Support Specialist in Lynchburg, VA. This role blends sales and servicing customers, reviewing pricing, recording key events in our CRM, and auditing inventory levels while also engaging with customers on-site.

The ideal candidate has customer service experience, strong communication skills, and attention to detail.

Qualifications

• Customer Service experience
• attentive to detail
• Good analytic and organizational abilities
• Quick learner
• Self-motivated with a strong desire to succeed
• Excellent interpersonal and communication skills
• Problem solving and decision making skills
• Technical and mechanical inclination a plus
• Proficiency in Microsoft Office products with an emphasis in Outlook and Excel

Responsibilities

• Sales order entry
• Purchase order entry
• Exceptional customer service while planning and prioritizing needs
• Multitasking in a fast-paced environment
• Communicate effectively under leadership guidance
• Solve account-related problems and create business development opportunities
• Basic buying and vendor negotiations
• Knowledge of VMI and Customer Contracts

Skills

Customer service

CRM proficiency

Sales support

Communication skills

Problem solving

Microsoft Excel

Attention to detail

Education

Associate degree or equivalent

Tools

CRM system

Microsoft Excel

Microsoft Outlook

Job description

Industrial Products Company/Endries International, Inc., a leading distributor of fasteners and other class "c" commodities and provider of Vendor Managed Inventory (VMI) solutions for original equipment manufacturers (OEM's) worldwide, is seeking an Customer Support Specialist in Lynchburg, VA.

If you're looking for a great mix between sales and servicing customers, this might be the role for you! Spend time behind the scenes reviewing pricing, documenting key events in our CRM system, and auditing inventory levels but also get out to the customer site to build relationships and deliver and restock product.

This is a full-time position that includes benefits such as medical, dental, vision, and life insurance, generous paid time off, competitive pay, and much more.

Responsibilities:

• Sales order entry
• Purchase order entry
• Exceptional customer service while planning and prioritizing the needs based upon the customer
• Able to multi task while working in a fast paced environment
• Able to communicate effectively and calmly with the guidance of leadership ensuring quality service delivery and client satisfaction
• Proven ability to solve account related problems while creating business development opportunities
• Basic buying and vendor negotiations are necessary
• Knowledge of VMI and Customer Contracts

Qualifications:

• A successful associate will be goal oriented, self-motivated and able to meet deadlines while building and maintaining strong customer relationships
• Customer Service experience
• Good analytic and organizational abilities required
• Attentive to detail
• Quick learner
• Self-motivated with a strong desire to succeed
• Excellent interpersonal and communication skills, both written and verbal
• Problem solving and decision making skills
• Technical and mechanical inclination a plus
• Proficiency in Microsoft Office products with an emphasis in Outlook and Excel

Endries International is an equal opportunity employer. All qualified applicants will be considered for employment without attention to his or her race, color, religion, sex, sexual orientation, age, national origin, marital status, pregnancy, veteran status or because of a disability that does not prevent the individual from performing the essential functions of his or her job, as well any other legally protected class status.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.