Account Manager

Endries-International,-Inc.; Town of Brillion (WI); On-site; USD 52,000 - 72,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

Generous paid time off

Job summary

Endries International, Inc. in Brillion, WI is seeking an Account Manager to sit on-site at the corporate office or at a customer facility.

The role blends sales support with hands-on service, including price reviews, inventory auditing, and CRM data entry, while also visiting customers to restock and strengthen relationships. Responsibilities include providing world-class customer service, maintaining pricing integrity, and pursuing growth opportunities within existing accounts, including VMI

Qualifications

• Customer service experience required.
• Strong analytic and organizational abilities.
• Self-motivated with a drive to succeed.
• Excellent written and verbal communication.
• Ability to lift 20-40 lbs, occasionally up to 50 lbs.
• Proficiency in Microsoft Outlook and Excel.
• Technical and mechanical inclination a plus.
• Capable of meeting deadlines and building relationships.

Responsibilities

• Provide world class customer service.
• Review reports to ensure bin management system is maintained.
• Identify, source and quote parts and process orders.
• Review and maintain customer pricing.
• Build strong relationships with customer contacts.
• Audit inventory levels inside customer facilities.
• Occasionally replenish inventory at customer sites.
• Document events in Endries CRM.
• Deliver parts as needed.
• Service the customer’s VMI program.
• Identify opportunities for revenue growth.
• Grow the business portfolio with customers.

Skills

Customer service

Sales

Communication

Problem solving

Time management

Tools

CRM software

Microsoft Excel

Microsoft Outlook

Job description

Endries International, Inc., a leading distributor of fasteners and other class "c" commodities and provider of Vendor Managed Inventory (VMI) solutions for original equipment manufacturers (OEM's) worldwide, is seeking an Account Manager in Brillion, WI and surrounding areas. This individual will be required to sit onsite at the corporate office in Brillion, WI or at the customer facility in Ripon, WI.

If you're looking for a great mix between sales and servicing customers, this might be the role for you! Spend time behind the scenes reviewing pricing, documenting key events in our CRM system, and auditing inventory levels but also get out to the customer site to build relationships and deliver and restock product.

This is a full-time position that includes benefits such as medical, dental, vision, and life insurance, generous paid time off, competitive pay, and much more.

Responsibilities:

• Provide world class customer service
• Review appropriate reports and records to ensure bin management system is properly maintained
• Identify, source and quote parts and process related customer orders
• Review and maintain customer pricing
• Build a strong working relationship with all customer contacts
• Maintain at all times a positive mental attitude to customers and fellow associates
• Audit inventory levels inside customer facilities
• Occasionally replenish inventory in customer’s facility
• Document key events and notes in Endries' CRM system
• Provide technical part information to customer utilizing internal company engineering and quality support resources
• Deliver parts as needed
• Identify and actively pursue opportunities for continued revenue growth with existing customers
• Service the customer’s VMI (Vendor Managed Inventory) program
• Improve customer relations by being pro-active and consistently involved in meeting the customer’s requirements
• Grow the business portfolio on product mix with the customer

Qualifications:

• A successful associate will be goal oriented, self-motivated and able to meet deadlines while building and maintaining strong customer relationships
• Customer Service experience
• Good analytic and organizational abilities required
• Quick learner
• Self-motivated with a strong desire to succeed
• Excellent interpersonal and communication skills, both written and verbal
• Problem solving and decision making skills
• Technical and mechanical inclination a plus
• Occasionally lift 20-40 pounds, at times up to 50 pounds
• Proficiency in Microsoft Office products with an emphasis in Outlook and Excel

Endries International isan equal opportunity employer. All qualified applicants will be considered for employment without attention to his or her race, color, religion, sex, sexual orientation, age, national origin, marital status, pregnancy, veteran status or because of a disability that does not prevent the individual from performing the essential functions of his or her job, as well any other legally protected class status.

Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.