Customer Success & Sales Support Specialist

Destaco

Cypress, Northern (CA, KY)

Hybrid

USD 25,000 - 32,000

Full time

3 days ago

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Benefits offered by this job

401(k) Plan with employer contribution

Medical, dental & vision insurance

Paid time off & holidays

Disability & life insurance

Employee assistance program

Job summary

OK International in Cypress, CA is seeking a Customer Service Representative to join the Sales team onsite. You will manage inquiries, provide product information, and support order processing while building relationships with customers and distributors.

Requirements include 2+ years in customer service, strong organizational and communication skills, and proficiency in MS Office. This is a full-time onsite position offering a competitive pay range and comprehensive benefits within the Dover

Qualifications

2+ years of experience in customer service.
Strong organizational and time-management skills.
Proficient with Microsoft Office applications including MS Project.
Excellent oral and written communication skills and a friendly, professional demeanor.

Responsibilities

Proactively call and respond to incoming customer inquiries to provide information about products and services.
Assist customers in determining suitable products or services and recommend additions to meet needs.
Update and maintain customer records; ensure on-time delivery and communicate schedules to customers.
Support external sales teams and provide quotations and order-related information.
Process returns, discounts and invoice queries; assist with distributor shipments and orders.