Inside Sales Support

Ozkar Services LLC; Bohemia (NY); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Competitive wages

Career Growth Opportunities

Fun and Energetic Environment

Ongoing training

Job summary

Ozkar Services LLC in Bohemia, New York is seeking a Sales Support Representative to enhance customer relationships and deliver exceptional service. This role supports the sales cycle by identifying growth opportunities and managing proposals.

The ideal candidate will have at least 2 years of experience in tech sales support or customer service, strong communication skills, and a self-motivated attitude. The company offers competitive wages and career growth opportunities in a fun and energetic environment.

Qualifications

• 2 years of tech sales support and/or customer service experience.
• Self-motivated and eager to grow.
• Ability to communicate clearly and effectively.
• Understanding of sales techniques and best practices in customer service.

Responsibilities

• Build and maintain customer relationships through calls and emails.
• Support sales initiatives alongside the Account Manager.
• Identify/Prepare RFPs and create bid proposals.
• Manage warranty/license renewals and generate quotes.
• Participate in training sessions and certification exams.

Skills

Tech sales support

Customer service

Strong phone presence

Listening skills

Communication skills

Sales techniques

Job description

Job Summary

Sales Support Representative (SSR) is responsible for building and maintaining customer relationships that drive retention, loyalty, and long-term value. While delivering an exceptional customer experience, the SSR supports all aspects of the sales cycle to help generate both new and recurring business opportunities.

The ideal candidate should be passionate about enhancing customers lives through innovative technology solutions. The candidate must be proactive, energetic, and an effective communicator. A positive attitude, strong collaboration skills, and a willingness to go above and beyond are essential for success in our organization.

Within the role, you will liaise with various stakeholders, including internal departments, vendors & suppliers, as well as directly with customers.

Customer Success, Engagement & Relationship Management

• Build and maintain customer relationship through calls, emails and occasional onsite visits.
• Prospect for growth opportunities within existing accounts.
• Act as a trusted advisor by understanding the customer needs, identifying opportunities, and creating long-term sales roadmaps.
• Ensure customer satisfaction, retention, and product adoption by resolving issues, setting expectations and es.
• Review historical sales to identify opportunities such as upgrades, renewals and potential new opportunities.

Sales Support & Proposal Management

• Work alongside with Account Manager to support sales initiatives and drive revenue growth.
• Identify/Prepare RFPs on a daily basis.
• Create bid proposals, and collaboration with manufacturer, distributors and account manager.
• Review and prepare bid documents to ensure an accurate final submission.
• Manage warranty/license renewals, product upgrades, and generate renewal quotes with proactive follow-up.
• Create and manage deal registration, updates, and tracking of expiration/status and keep CRM system up to date.
• Placing orders through distributors and internal CRM system.

Continued Education

Must participate in training sessions and certification exams to stay current on products and solutions.

Qualifications

• 2 years tech sales support and/or customer service experience.
• Strong phone presence and listening skills.
• Self‑Motivated and eager to grow.
• Ability to communicate clearly and effectively.
• Understanding of sales techniques and best practices in customer service.

Benefits

• Competitive wages
• Career Growth Opportunities
• Fun and Energetic Environment
• Ongoing training

Additional Requirements

MUST be great in following procedures.