Customer Success & Sales Support Coordinator

Ballymore; Lake City, Northern (MN, KY); Hybrid; USD 42,000 - 56,000; Full time

Job summary

Valley Craft Industries, part of the Ballymore Safety Products family, seeks a Customer Service Coordinator to join the Sales/Customer Service Department in Lake City, MN. The role focuses on front-line customer engagement, timely communications, and accurate data handling to support rapid order processing.

You'll manage quotes, order entry, RMAs, and technical inquiries, coordinating with Sales and other departments to deliver solutions and ensure customer satisfaction in a fast-paced

Qualifications

• 2+ years of successful customer service experience preferred.
• Excellent listening, verbal, written and interpersonal communication skills.
• Strong technical aptitude and customer service skills.
• Self-motivated, organized, detail-oriented, and strong work ethic.

Responsibilities

• Create a positive experience for all customers and potential customers.
• Communicate effectively via phone and email.
• Respond to inquiries about product specifications, pricing, and availability.
• Handle quotes, order entry, RMAs, and technical support tasks.
• Input and track metrics in customer management database.
• Collaborate with sales and other departments to provide support.
• Maintain a proactive, solutions-focused attitude with customers and colleagues.

Skills

Customer service excellence

Communication skills

Technical aptitude

Multitasking

Education

High school diploma or equivalent

Tools

Epicor ERP

CRM systems

MS Office

Job description

Valley Craft Industries, part of the Ballymore Safety Products family, seeks a Customer Service Coordinator to join the Sales/Customer Service Department in Lake City, MN. The role focuses on front-line customer engagement, timely communications, and accurate data handling to support rapid order processing.

You'll manage quotes, order entry, RMAs, and technical inquiries, coordinating with Sales and other departments to deliver solutions and ensure customer satisfaction in a fast-paced