Customer Success & Projects Coordinator

Lakeside Manufacturing, Inc; Milwaukee (WI); On-site; USD 42,000 - 62,000; Full time

Job summary

Lakeside Manufacturing, Inc is seeking a Customer Service Project Coordinator to serve as the primary liaison between customers, sales representatives, and manufacturing operations. This role manages quotations, order accuracy, and project communication from quote through delivery.

Responsibilities include coordinating with Sales, Engineering, Production, Purchasing, and Customer Service teams, tracking quote activity, and maintaining CRM/order records to ensure a seamless customer experience.

Qualifications

• High School Diploma or GED required.
• 2+ years of customer service, sales support, project coordination, or order management experience preferred.
• Experience with CRM and ERP systems preferred.
• Proficiency in Microsoft Office, including Excel and Outlook.

Responsibilities

• Process customer quote requests and maintain quote records.
• Track quote activity and coordinate revisions.
• Review purchase orders against approved quotations for accuracy.
• Resolve discrepancies involving pricing, specifications, quantities, and lead times.
• Coordinate with Sales, Engineering, Production, Purchasing, and Customer Service teams.
• Communicate production, material, scheduling, and shipping updates to customers.
• Coordinate shipping arrangements and delivery communication.
• Maintain accurate CRM and order management records.
• Support continuous improvement initiatives and reporting activities.

Skills

Communication

Organization

Problem-solving

Education

High School Diploma or GED

Tools

CRM systems

ERP systems

Microsoft Excel

Outlook

Job description

Lakeside Manufacturing, Inc is seeking a Customer Service Project Coordinator to serve as the primary liaison between customers, sales representatives, and manufacturing operations. This role manages quotations, order accuracy, and project communication from quote through delivery.

Responsibilities include coordinating with Sales, Engineering, Production, Purchasing, and Customer Service teams, tracking quote activity, and maintaining CRM/order records to ensure a seamless customer experience.