Customer Success & Projects Coordinator

Lakeside Manufacturing, Inc; West Milwaukee (WI); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Competitive pay

Benefits package

Career growth

Collaborative team

Job summary

Lakeside Manufacturing, Inc. is seeking a Customer Service Project Coordinator to act as the primary liaison between customers, sales, and manufacturing operations.

You will manage quotes, ensure order accuracy, and coordinate across departments to deliver a seamless customer experience from quote through delivery. The role emphasizes timely communication, attention to detail, and a proactive approach to resolving discrepancies while supporting continuous improvement initiatives and reporting

Qualifications

• Requires High School Diploma or GED.
• 2+ years of customer service, sales support, project coordination, or order management experience preferred.
• Experience with CRM and ERP systems preferred.
• Proficiency in Microsoft Office, including Excel and Outlook.
• Strong communication, organization, and problem-solving skills.
• Ability to manage multiple priorities in a fast-paced environment.
• Manufacturing experience preferred.

Responsibilities

• Process customer quote requests and maintain quote records.
• Track quote activity and coordinate revisions.
• Review purchase orders against approved quotations for accuracy.
• Resolve discrepancies involving pricing, specifications, quantities, and lead times.
• Coordinate with Sales, Engineering, Production, Purchasing, and Customer Service teams.
• Communicate production, material, scheduling, and shipping updates to customers.
• Coordinate shipping arrangements and delivery communication.
• Maintain accurate CRM and order management records.
• Support continuous improvement initiatives and reporting activities.

Skills

Communication skills

Organization

Problem-solving

Multitasking

Education

High School Diploma or GED

Tools

CRM

ERP

MS Office

Excel

Outlook

Job description

Lakeside Manufacturing, Inc. is seeking a Customer Service Project Coordinator to act as the primary liaison between customers, sales, and manufacturing operations.

You will manage quotes, ensure order accuracy, and coordinate across departments to deliver a seamless customer experience from quote through delivery. The role emphasizes timely communication, attention to detail, and a proactive approach to resolving discrepancies while supporting continuous improvement initiatives and reporting