Customer Service Coordinator

Valley Craft Industries Inc; Lake City (MI); On-site; USD 42,000 - 65,000; Full time

Job summary

Valley Craft Industries Inc. is seeking a Customer Service Coordinator to join our Sales/Customer Service Department.

The role focuses on delivering excellent customer service, responding to inquiries, processing quotes and orders, and supporting cross-functional teams in a fast-paced environment. You will educate customers, analyze needs, provide practical solutions, and maintain accurate records in the customer management system.

Qualifications

• High school diploma or equivalent experience required.
• 2+ years of successful customer service experience preferred.
• Excellent listening, verbal, written and interpersonal communication skills.
• Strong technical aptitude and customer service skills.
• Self-motivated, organized, detail-oriented and with a strong work ethic.
• Proficient PC and internet skills including MS Office suite.

Responsibilities

• Create a positive experience for all VCI customers and potential customers.
• Effective and timely communication via phone and email.
• Respond to inquiries about product specifications, pricing, and availability.
• Handle quotes, order entry, RMAs, technical support, and daily tasks.
• Perform organized data entry with attention to detail.
• Educate customers, review needs analysis, and provide solutions.
• Problem solve with customers and colleagues; multitask as needed.
• Support sales with incoming and outgoing needs; be a team player.
• Conduct customer satisfaction surveys and follow up via phone/email.
• Develop understanding of VCI products and processes; collaborate with other departments.

Skills

Communication skills

Problem solving

Multi-tasking

Team collaboration

Detail-oriented

Education

High school diploma or equivalent

Tools

Epicor ERP

Microsoft Office

Outlook

Excel

Job description

COMPANY OVERVIEW

Valley Craft has been manufacturing professional-grade material handling and storage equipment in Lake City, Minnesota since 1953, beginning with our introduction of the first hand truck with a brake. Today, we produce one of the most complete lines of industrial steel cabinets in the world, along with the carts, hand trucks, dump systems, lifts, and drum handling equipment relied on by manufacturers, distributors, and job sites world wide. As part of the Ballymore Safety Products family, serving as their Midwest headquarters, we combine the resources of a national organization with the standards and culture of a company that has built its reputation one product at a time.

We offer steady, year-round work, a clean and well-organized production floor, and a genuine commitment to safety. Team members here develop skills that last a career — and put their name on equipment recognized for its quality wherever it’s used.

If you take pride in precision work and want to build a long-term career with an established American manufacturer, apply today.

CUSTOMER SERVICE COORDINATOR

Valley Craft Industries is looking for a enthusiastic Customer Service Representative to join our Sales/Customer Service Department. Our Customer Service Representatives are our front-line relationship with our valued customers. The individual needs to have a passion for putting the customer first and thrives in a fast-paced multi-tasking environment.

Requirements

• Create a positive experience for all VCI customers and potential customers
• Effective and timely communication via phone and email
• Respond and address customer inquiries such as product specifications, pricing, and availability
• Handle aspects of quotes, order entry, RMA’s, technical support, and other daily tasks
• Perform organized data entry with attention to detail
• Educate customers, review their needs analysis, and provide solutions
• Problem solve and generate practical and sensible solutions with your customers and colleagues
• Multitask and adapt in order to complete various changes requests accurately and in a timely manner
• Work as an extension of the sales department with incoming and outgoing sales needs
• Perform customer satisfaction surveys, quote follow up and customer engagement needs via phone/email
• Develop and maintain a comprehensive understanding of VCI’s products and processes
• Collaborate and work closely with sales and other departments to provide additional support
• Be an active team player throughout VCI in order to achieve wider customer and company objectives
• Maintain positive attitude and open line of communication with customers, co-workers and management
• Provide feedback and continuous improvement opportunities to management and cross-functional teams
• Input and track metrics within customer management database
• Perform other related duties as assigned

QUALIFICATIONS

• High school diploma or equivalent experience
• 2+ years of successful customer service experience is preferred
• Excellent listening, verbal, written and interpersonal communication skills
• Strong technical aptitude and customer service skills
• Self-motivated, organized, detail-oriented, and strong work ethic
• Excellent PC and internet skills, including experience using Microsoft Office, Outlook, and Excel
• Work well individually or as a team, while multitasking and prioritizing in a fast-paced environment
• A consultative solution-based customer service methodology
• Adaptable and coachable, seeking feedback to incorporate into daily work style
• Experience with ERP/CRM systems; Epicor is a plus but not required
• Sales support experience is a plus but not required