Customer Success & Sales Ops Coordinator

Inteplast Group; Kentucky; On-site; USD 42,000 - 64,000; Full time

Job summary

20/20 Custom Molded Plastics, Ltd. in Holiday City, OH is seeking a Customer Success Coordinator to support the sales department with admin coordination, customer communications, and data management.

You will help organize schedules, prepare reports, and maintain workflows to boost team efficiency and strengthen customer relationships. The role requires strong communication, MS Office/Excel proficiency, CRM experience, and the ability to adapt as the company grows.

Qualifications

• Excellent written and verbal communication with customers.
• Strong time-management and multitasking skills to handle multiple inquiries.
• Ability to work with cross‑functional teams and departments.
• Experience with CRM systems and data entry accuracy.
• Comfort with manufacturing environments and scheduling tasks.
• College education is preferred but not required.
• Reliable attendance and flexibility for non-standard work hours.
• Ability to handle stress and maintain professionalism under pressure.

Responsibilities

• Maintain customer accounts with unique processes across manufacturing.
• Implement and manage CRM and record-keeping systems.
• Coordinate follow-ups with internal departments.
• Create and maintain both physical and electronic records.
• Prepare quotes and support the sales process.
• Maintain status reports and customer agreements/NDAs.
• Support daily use of HUBSPOT and sales tools.
• Collaborate with Engineering, Sales, Production and Shipping.
• Assist in developing tools and documents for onboarding customers.
• Perform other duties as assigned.

Skills

Communication skills

Time management

Multitasking

Teamwork

Escalation handling

Customer service

Active listening

Attention to detail

MS Office / CRM

Self-motivated

Numerical accuracy

Adaptability

Manufacturing exp

Education preferred

Attendance reliability

Stress management

Education

College education preferred

Tools

HubSpot

CRM software

Microsoft Excel

Outlook

Job description

20/20 Custom Molded Plastics, Ltd. in Holiday City, OH is seeking a Customer Success Coordinator to support the sales department with admin coordination, customer communications, and data management.

You will help organize schedules, prepare reports, and maintain workflows to boost team efficiency and strengthen customer relationships. The role requires strong communication, MS Office/Excel proficiency, CRM experience, and the ability to adapt as the company grows.