Customer Success & Dispatch Coordinator

ProLift; Columbus (OH); On-site; USD 40,000 - 52,000; Full time

Benefits offered by this job

Medical, dental, vision insurance

401K

Company paid life insurance

Short-term disability

Paid parental leave

Paid time off after 30 days

Job summary

ProLift Toyota Material Handling in Columbus, Ohio is seeking a Customer Team Coordinator to support our field technicians and customers with scheduling and billing. You will coordinate parts procurement with the parts department to ensure technicians have needed items for field repairs and maintain strong communication with customers and internal teams.

Ideal candidates have a High School Diploma and at least two years in customer service or admin roles, plus proficiency with Word, Outlook and

Qualifications

• High School Diploma or equivalent is required.
• Two years of customer service or administrative experience.
• Proficiency with Microsoft Word, Outlook and Excel; ability to communicate clearly.

Responsibilities

• Receive incoming service calls and dispatch technicians accordingly.
• Track open repair orders and ensure timely follow-up and/or invoicing.
• Operate professionally to exceed customer expectations.
• Initiate and manage repair orders with accurate labor and materials statuses for customers.
• Promote ProLift Toyota Material Handling's values and commitments, including customer-first service.

Skills

Verbal communication

Written communication

Customer service

Education

High School Diploma or equivalent

Tools

Microsoft Word

Microsoft Outlook

Microsoft Excel

Job description

ProLift Toyota Material Handling in Columbus, Ohio is seeking a Customer Team Coordinator to support our field technicians and customers with scheduling and billing. You will coordinate parts procurement with the parts department to ensure technicians have needed items for field repairs and maintain strong communication with customers and internal teams.

Ideal candidates have a High School Diploma and at least two years in customer service or admin roles, plus proficiency with Word, Outlook and