Customer Success & Sales Assistant – Fast-Paced Car Rental

Hankey Group External; Santa Ana (CA); On-site; USD 28,000 - 30,000; Full time

Benefits offered by this job

Paid holidays

Sick days off

Medical, dental, and vision insurance

Job summary

Midway Car Rental is hiring a Customer Service / Sales Associate for our Los Angeles-area offices. 1–2 years in customer service and 6+ months in sales, excellent English, high energy, and availability for days, nights, weekends and holidays are required.

You will prepare rental documents, disclose rates and terms, verify signatures, and stay informed about the fleet. You’ll resolve customer issues, maintain a professional appearance, and support other duties as needed.

Qualifications

• 1–2 years of customer service experience
• 6+ months of sales experience
• Strong English communication skills, verbal and written
• Extremely high energy level
• Available to work days, nights, weekends, and holidays

Responsibilities

• Demonstrate exceptional customer service while applying focused sales techniques to determine customer needs to enhance their rental experience.
• Understand the Ins and Outs of the business with an ownership attitude.
• Prepare rental and return documents accurately and completely. Disclose rates, additional charges, rental terms and conditions, and obtain proper customer signatures.
• Be knowledgeable on vehicle fleet and be able to provide any additional information necessary regarding option and/or additional services offered.
• Assist customers by effectively responding to or resolving customer service issues.
• Maintain a professional appearance in both personal dress and office cleanliness.
• Perform other customer-related duties to ensure our service exceeds customer expectations.
• Process the Daily Business Report and other revenue reporting functions in an efficient and timely manner.
• Perform other duties as assigned by management. (*May include office/lot cleaning as well as car washing/vacuuming responsibilities)

Skills

Customer service

Sales

English communication

Multi-tasking

Job description

Midway Car Rental is hiring a Customer Service / Sales Associate for our Los Angeles-area offices. 1–2 years in customer service and 6+ months in sales, excellent English, high energy, and availability for days, nights, weekends and holidays are required.

You will prepare rental documents, disclose rates and terms, verify signatures, and stay informed about the fleet. You’ll resolve customer issues, maintain a professional appearance, and support other duties as needed.