Customer Service & Admin Assistant - Auto Rentals & Growth

Hankey Group; Torrance (CA); On-site; USD 57,308,000 - 64,472,000; Full time

Benefits offered by this job

Paid holidays / vacations / sick days

Medical, dental, and vision insurance

401(k) + ESOP

Job summary

Midway Car Rental in Torrance, CA is hiring to deliver outstanding customer service and drive rentals with a sales mindset. You will prepare rental agreements, explain terms, and signoffs while maintaining fleet knowledge and professional standards.

The role requires energy, multi-tasking, and flexible hours, including days, nights, weekends, and holidays. Employment offers competitive compensation and benefits in a fast-paced environment.

Qualifications

• 1-2 years of customer service experience.
• 6+ months of sales experience.
• Strong English communication skills, both verbal and written.
• Extremely high energy level.
• Available to work days, nights, weekends, and holidays.
• Pass background check including drug test, SSN validation, and criminal record.

Responsibilities

• Demonstrate exceptional customer service while applying focused sales techniques to determine customer needs to enhance their rental experience.
• Understand the business with an ownership attitude.
• Prepare rental and return documents accurately, disclose rates and terms, and obtain signatures.
• Be knowledgeable about the vehicle fleet and available options/services.
• Assist customers by resolving issues and questions promptly.
• Maintain professional appearance and office cleanliness.
• Process the Daily Business Report and other revenue reporting functions.
• Perform other duties as assigned by management, including possible car washing/cleaning.

Skills

Customer service

Sales experience

English communication

Multitasking

Attention to detail

Energetic

Job description

Midway Car Rental in Torrance, CA is hiring to deliver outstanding customer service and drive rentals with a sales mindset. You will prepare rental agreements, explain terms, and signoffs while maintaining fleet knowledge and professional standards.

The role requires energy, multi-tasking, and flexible hours, including days, nights, weekends, and holidays. Employment offers competitive compensation and benefits in a fast-paced environment.