Customer Experience & Ops Assistant — 401(k) & ESOP

Hankey Group; Santa Monica (CA); On-site; USD 28,000 - 32,000; Full time

Benefits offered by this job

Paid Holidays

Vacation and sick days

Insurance (Medical, Dental, Vision)

401(k) participation

Job summary

Midway Car Rental, a long-standing private company serving the Los Angeles area, seeks a customer-oriented associate to join our team in Santa Monica. You will deliver five-star service, apply sales techniques to determine client needs, and assist with rental documents, terms, and signatures while maintaining a polished appearance.

The role requires 1–2 years of customer service, 6+ months of sales experience, and a proactive, energetic attitude.

Qualifications

• 1-2 years of customer service experience.
• Ability to work in a fast-paced collaborative environment.
• 6+ months of sales experience.
• Strong English communication skills, both verbal and written.
• Extremely high energy level.
• Available to work days, nights, weekends, and holidays.
• Passion for automobiles and working with the public.
• Great at multi-tasking.
• Attention to detail and organized.
• Pass background; MVR checks.
• Minimum 3 years of license history and recent active driving

Responsibilities

• Demonstrate exceptional customer service while applying focused sales techniques to determine customer needs to enhance their rental experience.
• Understand the Ins and Outs of the business with an ownership attitude.
• Prepare rental and return documents accurately and completely. Disclose rates, additional charges, rental terms and conditions, and obtain proper customer signatures.
• Be knowledgeable on vehicle fleet and be able to provide any additional information necessary regarding option and/or additional services offered.
• Assist customers by effectively responding to or resolving customer service issues.
• Maintain a professional appearance in both personal dress and office cleanliness.
• Perform other customer-related duties to ensure our service exceeds customer expectations.
• Process the Daily Business Report and other revenue reporting functions in an efficient and timely manner.
• Perform other duties as assigned by management. (*May include office/lot cleaning as well as car washing/vacuuming responsibilities)

Skills

Customer service

Sales

Communication

Multitasking

Attention to detail

Reliability

Job description

Midway Car Rental, a long-standing private company serving the Los Angeles area, seeks a customer-oriented associate to join our team in Santa Monica. You will deliver five-star service, apply sales techniques to determine client needs, and assist with rental documents, terms, and signatures while maintaining a polished appearance.

The role requires 1–2 years of customer service, 6+ months of sales experience, and a proactive, energetic attitude.