Automotive Customer Experience & Admin Assistant

Hankey Group; Los Angeles (CA); On-site; USD 28,000 - 30,000; Full time

Benefits offered by this job

Paid holidays and time off

Medical, dental, and vision insurance

401(k) and ESOP

Job summary

Midway Car Rental, located in the Los Angeles area, is seeking a customer-focused associate to deliver exceptional service and apply sales techniques that enhance the rental experience. The role requires driving responsibilities and a proactive ownership attitude to learn the business inside out.

Responsibilities include preparing rental documents, informing customers about rates and terms, and maintaining professional appearance.

Qualifications

• 1-2 years of customer service experience.
• Ability to work in a fast-paced collaborative environment.
• 6+ months of sales experience.
• Strong English communication skills, both verbal and written.
• Pass background; inclusive of Pre-Employment Drug Test, SSN Validation, and Criminal Record.
• Clean driving record with no drug or alcohol related driving incidents in the last 5-7 years; No more than 1 serious moving violation in the last 3 years; No driving related suspensions or revocation of Driver License within a 5-7 year period.
• Minimum 3 years of license history and recent active driving

Responsibilities

• Demonstrate exceptional customer service while applying focused sales techniques to determine customer needs to enhance their rental experience.
• Understand the Ins and Outs of the business with an ownership attitude.
• Prepare rental and return documents accurately and completely. Disclose rates, additional charges, rental terms and conditions, and obtain proper customer signatures.
• Be knowledgeable on vehicle fleet and be able to provide any additional information necessary regarding option and/or additional services offered.
• Assist customers by effectively responding to or resolving customer service issues.
• Maintain a professional appearance in both personal dress and office cleanliness.
• Perform other customer-related duties to ensure our service exceeds customer expectations.
• Process the Daily Business Report and other revenue reporting functions in an efficient and timely manner.
• Perform other duties as assigned by management. (*May include office/lot cleaning as well as car washing/vacuuming responsibilities)

Skills

Customer service

Sales

English communication

Multi-tasking

High energy

Job description

Midway Car Rental, located in the Los Angeles area, is seeking a customer-focused associate to deliver exceptional service and apply sales techniques that enhance the rental experience. The role requires driving responsibilities and a proactive ownership attitude to learn the business inside out.

Responsibilities include preparing rental documents, informing customers about rates and terms, and maintaining professional appearance.