Customer Success & Retention Specialist

Airgas; Texarkana, Northern (TX, KY); Hybrid; USD 42,000 - 54,000; Full time

Benefits offered by this job

Medical benefits

401k plan

Paid holidays

Job summary

Airgas is seeking a Customer Services Representative in Texarkana, TX to manage strategic accounts and coordinate cross-functional activities with sales, operations, and production teams. The role focuses on proactive account health, retention, and cost-efficient service delivery across multiple channels.

The candidate should have 3–5+ years in customer experience, strong analytical and financial acumen, and proficiency with SAP/CRM and Excel.

Qualifications

• Must have a high school diploma or equivalent; a Bachelor’s degree in Business Administration, Marketing, Supply Chain Management, or related field is preferred.
• Active Class D driver’s license and reliable transportation are required.
• 3–5+ years of progressive Customer Experience/VoC/Account management or service within industrial environments.
• Strong proficiency with ERP (SAP), CRM systems, and data analytics tools to forecast retention and profitability.
• Solid financial acumen with ability to analyze pricing, margins, and profitability.

Responsibilities

• Proactively manages accounts and works to prevent churn.
• Coordinates with Sales and Ops to meet customer needs and improve retention.
• Conducts outbound contacts focused on account health and opportunities for high-margin products.
• Leads cross‑functional collaboration across production, distribution, and sales teams.

Skills

Bilingual English/Spanish

CX experience

Analytical skills

Time management

Communication

Education

High school diploma or equivalent

Bachelor’s degree

Tools

SAP

CRM systems

Google Sheets/Docs

Excel

Job description

Airgas is seeking a Customer Services Representative in Texarkana, TX to manage strategic accounts and coordinate cross-functional activities with sales, operations, and production teams. The role focuses on proactive account health, retention, and cost-efficient service delivery across multiple channels.

The candidate should have 3–5+ years in customer experience, strong analytical and financial acumen, and proficiency with SAP/CRM and Excel.