Strategic Customer Success & Retention Specialist

Airgas, Inc.; Texarkana (TX); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Medical, dental, vision coverage

401k with company match

Tuition reimbursement

Airgas Scholarship Program

Job summary

Airgas, Inc. in Texarkana, TX is seeking a Customer Services Representative to drive account management and operational excellence. You will coordinate cross-functional actions with Sales, Operations, and production teams to protect revenue and improve customer experiences.

The role requires 3–5+ years in CX/VoC, proficiency with SAP/CRM, and strong analytical abilities. A bilingual capability and a safety-first mindset are valued traits for this position.

Qualifications

• Active Class D driver's license with reliable transportation.
• Bilingual English/Spanish fluency preferred.
• HS diploma required; BA/related cert preferred.
• 3–5+ years CX/VoC or B2B customer service in industrial gases or welding.
• Proficient in SAP, CRM and data analytics for forecasting retention.
• Strong financial acumen with pricing and margins.

Responsibilities

• Account management and retention; identify at-risk accounts and coordinate actions.
• Collaborate with Sales/Operations to strengthen relationships and execution.
• Outbound outreach on account health and high-margin opportunities.
• Monitor CES, pricing, delivery issues, and data accuracy; drive improvements.

Skills

Bilingual English/Spanish

Communication skills

Analytical skills

Time management

Self-starter

Education

High school diploma or equivalent

Bachelor's degree in Business Administration/Marketing/Supply Chain

CCXP or related certification (preferred)

Tools

SAP ERP

CRM systems

Enterprise data analytics software

Excel/Google Sheets

Job description

Airgas, Inc. in Texarkana, TX is seeking a Customer Services Representative to drive account management and operational excellence. You will coordinate cross-functional actions with Sales, Operations, and production teams to protect revenue and improve customer experiences.

The role requires 3–5+ years in CX/VoC, proficiency with SAP/CRM, and strong analytical abilities. A bilingual capability and a safety-first mindset are valued traits for this position.