Account & Customer Success Specialist

Airgas, Inc.; Longview (TX); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401k plan

Tuition reimbursement

Scholarship program

Paid holidays

Job summary

Airgas is seeking a Customer Services Representative to act as the primary liaison for key partnerships, driving proactive account management and churn prevention. You will coordinate with Sales, Ops, and Production to align on pricing, delivery, and data accuracy, while leveraging Airgas platforms to streamline orders and expand account engagement.

The role requires 3–5+ years in CX/VoC in industrial environments, SAP/CRM proficiency, and strong analytical finance skills.

Qualifications

• Must possess and maintain an active Class D driver's license; reliable transportation required.
• Bilingual English/Spanish fluency preferred.
• High school diploma or equivalent required; Bachelor's degree in Business Admin, Marketing, Supply Chain, or related discipline, or relevant professional certification (e.g., CCXP) preferred.
• Minimum of 3 to 5+ years of progressive experience in Customer Experience, VoC, strategic account management, or customer service in industrial environments.
• Advanced proficiency in ERP platforms (e.g., SAP), CRM systems, and enterprise data analytics software to extract customer intelligence and forecast retention trends.
• Strong financial acumen with experience analyzing pricing structures, margins, and account profitability to support churn-prevention strategies.
• Proficiency with Excel/Google Sheets/Docs/Slides and basic financial calculations.

Responsibilities

• Account Management & Retention: identify at-risk accounts and coordinate corrective actions.
• Strategic collaboration with Sales and Operations to strengthen relationships and meet high expectations.
• Outbound outreach focusing on account health and high-margin opportunities.
• Document and resolve at-risk customer concerns through to closure.

Skills

Account management

Customer experience

Cross-functional collaboration

Analytical skills

Time management

Communication skills

Bilingual English/Spanish

Safety awareness

Education

High school diploma or equivalent

Bachelor’s degree in Business Administration, Marketing, Supply Chain Management, or related discipline (preferred)

Professional certification CCXP (preferred)

Tools

SAP (ERP)

CRM systems

Enterprise data analytics software

Job description

Airgas is seeking a Customer Services Representative to act as the primary liaison for key partnerships, driving proactive account management and churn prevention. You will coordinate with Sales, Ops, and Production to align on pricing, delivery, and data accuracy, while leveraging Airgas platforms to streamline orders and expand account engagement.

The role requires 3–5+ years in CX/VoC in industrial environments, SAP/CRM proficiency, and strong analytical finance skills.