Customer Success & Retention Specialist

Matt Coyne - State Farm Agent; Stow (OH); On-site; USD 35,000 - 50,000; Full time

Benefits offered by this job

401(k) matching

Paid time off

Training & development

Job summary

Matt Coyne - State Farm Agent in Stow, Ohio is looking for a Customer Relations Representative to enhance customer experiences within a successful insurance agency. The role entails responding to customer inquiries, maintaining records, and ensuring satisfaction through effective communication.

Ideal candidates will possess strong communication skills, experience in customer service, and the ability to handle stress. This position offers opportunities for internal growth for motivated individuals.

Qualifications

• Strong communication and problem-solving skills are essential.
• Previous experience in customer service is preferred.
• Ability to remain calm and effective in high-stress situations.

Responsibilities

• Manage customer inquiries and resolve issues.
• Maintain accurate customer records and update information.
• Assist in developing customer retention strategies.
• Coordinate with departments to ensure customer satisfaction.

Skills

Communication skills

Problem-solving skills

Customer service experience

Ability to handle stress

Job description

Matt Coyne - State Farm Agent in Stow, Ohio is looking for a Customer Relations Representative to enhance customer experiences within a successful insurance agency. The role entails responding to customer inquiries, maintaining records, and ensuring satisfaction through effective communication.

Ideal candidates will possess strong communication skills, experience in customer service, and the ability to handle stress. This position offers opportunities for internal growth for motivated individuals.