Customer Success & Retention Specialist

State Farm Agent; Stony Brook (NY); On-site; USD 23,866 - 33,992; Full time

Job summary

State Farm Agent in Stony Brook seeks a Customer Relations Representative to deliver exceptional customer experiences. You will manage inquiries, maintain records, and assist with retention strategies while supporting team coordination.

The ideal candidate should possess strong communication and problem-solving skills, ideally with customer service experience. We offer opportunities for growth in a supportive environment focused on personal achievement and excellence.

Qualifications

• Experience in customer service preferred.
• Ability to handle high-stress situations calmly.

Responsibilities

• Manage customer inquiries and resolve issues.
• Maintain customer records and update information as needed.
• Assist with customer retention strategies.
• Coordinate with other departments to ensure customer satisfaction.

Skills

Communication skills

Problem-solving skills

Customer service

Stress management

Job description

State Farm Agent in Stony Brook seeks a Customer Relations Representative to deliver exceptional customer experiences. You will manage inquiries, maintain records, and assist with retention strategies while supporting team coordination.

The ideal candidate should possess strong communication and problem-solving skills, ideally with customer service experience. We offer opportunities for growth in a supportive environment focused on personal achievement and excellence.