Customer Experience & Retention Specialist

KARLIE NEWTON II - State Farm Agent; Stow (OH); On-site; USD 35,000 - 50,000; Full time

Benefits offered by this job

401(k)

Bonus based on performance

Competitive salary

Flexible schedule

Health insurance

Opportunity for advancement

Paid time off

Training & development

Job summary

KARLIE NEWTON II - State Farm Agent in Stow, Ohio is seeking a Customer Relations Representative to enhance exceptional customer experiences. In this role, you'll handle inquiries, support retention strategies, and interact with community members.

The ideal candidate possesses strong communication and problem-solving skills, with a preference for those with customer service experience. Join us for a flexible work schedule with benefits including health insurance and opportunities for advancement.

Qualifications

• Experience in customer service preferred.
• Ability to handle high-stress situations calmly.

Responsibilities

• Manage customer inquiries and resolve issues.
• Maintain customer records and update information as needed.
• Assist with customer retention strategies.
• Coordinate with other departments to ensure customer satisfaction.

Skills

Communication skills

Problem-solving skills

Customer service

Job description

KARLIE NEWTON II - State Farm Agent in Stow, Ohio is seeking a Customer Relations Representative to enhance exceptional customer experiences. In this role, you'll handle inquiries, support retention strategies, and interact with community members.

The ideal candidate possesses strong communication and problem-solving skills, with a preference for those with customer service experience. Join us for a flexible work schedule with benefits including health insurance and opportunities for advancement.