Customer Retention Specialist — Build Trust & Community Impact

Matthew Orr - State Farm Agent; LaGrange (GA); In loco; USD 38.000 - 56.000; Tempo pieno

Vantaggi offerti da questo lavoro

Matching retirement plan

Competitive salary

Paid time off

Training & development

Bonus based on performance

Descrizione del lavoro

Matthew Orr - State Farm Agent in LaGrange, GA is seeking a Customer Retention Specialist to support ongoing relationships and drive office growth. You will focus on outreach, policy renewals, and maintaining customer connections with trust and empathy.

Ideal candidates bring strong interpersonal skills, excellent communication, and a commitment to serving the community. You must be able to obtain state insurance licenses and thrive in a collaborative team environment.

Competenze

• Strong interpersonal and problem-solving abilities.
• Effective communication and listening skills.
• Detail-oriented with a focus on customer experience.
• Previous experience in customer service or account management preferred.
• Must be able to obtain applicable state insurance licenses.

Mansioni

• Communicate with existing customers regarding renewals and coverage options.
• Review accounts and assist with updates or changes as needed.
• Identify opportunities to enhance customer satisfaction and engagement.
• Maintain accurate records and documentation of interactions.
• Collaborate with team members to meet retention and outreach objectives.

Conoscenze

Interpersonal skills

Communication

Attention to detail

Customer service experience

Account management

Descrizione del lavoro

Matthew Orr - State Farm Agent in LaGrange, GA is seeking a Customer Retention Specialist to support ongoing relationships and drive office growth. You will focus on outreach, policy renewals, and maintaining customer connections with trust and empathy.

Ideal candidates bring strong interpersonal skills, excellent communication, and a commitment to serving the community. You must be able to obtain state insurance licenses and thrive in a collaborative team environment.