Customer Relations Representative - State Farm Agent Team Member

Matt Coyne; Stow (OH); On-site; USD 35,000 - 50,000; Full time

Benefits offered by this job

401(k) matching

Paid time off

Training & development

Job summary

Matt Coyne - State Farm Agent in Stow, Ohio is looking for a Customer Relations Representative to enhance customer experiences within a successful insurance agency. The role entails responding to customer inquiries, maintaining records, and ensuring satisfaction through effective communication.

Ideal candidates will possess strong communication skills, experience in customer service, and the ability to handle stress. This position offers opportunities for internal growth for motivated individuals.

Qualifications

• Strong communication and problem-solving skills are essential.
• Previous experience in customer service is preferred.
• Ability to remain calm and effective in high-stress situations.

Responsibilities

• Manage customer inquiries and resolve issues.
• Maintain accurate customer records and update information.
• Assist in developing customer retention strategies.
• Coordinate with departments to ensure customer satisfaction.

Skills

Communication skills

Problem-solving skills

Customer service experience

Ability to handle stress

Job description

Benefits

• 401(k) matching
• Paid time off
• Training & development

Role Description

As a Customer Relations Representative – State Farm Agent Team Member with Matt Coyne – State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.

We look forward to connecting with you if you are the ideal customer‑focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales‑minded candidates.

Responsibilities

• Manage customer inquiries and resolve issues.
• Maintain customer records and update information as needed.
• Assist with customer retention strategies.
• Coordinate with other departments to ensure customer satisfaction.

Qualifications

• Communication and problem‑solving skills.
• Experience in customer service preferred.
• Ability to handle high‑stress situations calmly.