Customer Success & Retention Specialist

Randy Reeves - State Farm Agent; Spring (TX); On-site; USD 38,000 - 52,000; Full time

Benefits offered by this job

License reimbursement

Performance bonus

Competitive salary

Health insurance

Advancement opportunities

Paid time off

Training & development

401(k) matching

Company parties

Job summary

Randy Reeves State Farm Agency seeks a Customer Service Representative to deliver exceptional service and support the agency's growth. You will resolve inquiries, coordinate with the team, and help meet community needs with a patient, empathetic approach.

Ideal candidates are customer-focused, with strong communication skills and a desire to advance within the agency through training and development opportunities.

Qualifications

• Strong communication and problem‑solving abilities.
• Experience in customer service preferred.
• Ability to handle high‑stress situations calmly.

Responsibilities

• Manage customer inquiries and resolve issues.
• Maintain customer records and update information as needed.
• Assist with customer retention strategies.
• Coordinate with other departments to ensure customer satisfaction.

Skills

Communication

Problem solving

Customer service experience

Stress management

Job description

Randy Reeves State Farm Agency seeks a Customer Service Representative to deliver exceptional service and support the agency's growth. You will resolve inquiries, coordinate with the team, and help meet community needs with a patient, empathetic approach.

Ideal candidates are customer-focused, with strong communication skills and a desire to advance within the agency through training and development opportunities.