Customer Service Representative - State Farm Agent Team Member

Randy Reeves - State Farm Agent; Spring (TX); On-site; USD 35,000 - 50,000; Full time

Benefits offered by this job

License reimbursement

401(k)

Performance bonus

Competitive salary

Health insurance

Advancement opportunities

Paid time off

Training & development

Free snacks

Job summary

Randy Reeves State Farm Insurance Agency is seeking a Customer Service Representative in Texas to deliver exceptional service and support policyholders. You will handle inquiries, guide customers through policy changes, and coordinate with the team to meet community needs.

The role emphasizes attention to detail, empathy, and the ability to grow within the agency, with opportunities for advancement and ongoing training.

Qualifications

• Excellent communication and interpersonal skills are required.
• Ability to multitask and stay organized in a busy environment.
• Experience in customer service is preferred but not required.

Responsibilities

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

Skills

Communication skills

Interpersonal skills

Detail-oriented

Multitasking

Job description

Benefits:

• License reimbursement


• 401(k)


• Bonus based on performance


• Competitive salary


• Health insurance


• Opportunity for advancement


• Paid time off


• Training & development


• Free food & snacks

ROLE DESCRIPTION:

As a Customer Service Representative with Randy Reeves State Farm Insurance Agency, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.

We look forward to connecting with you if you are the customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.

RESPONSIBILITIES:

• Answer customer inquiries and provide policy information.


• Assist customers with policy changes and updates.


• Process insurance claims and follow up with customers.


• Maintain accurate records of customer interactions.

QUALIFICATIONS:

• Communication and interpersonal skills.


• Detail-oriented and able to multitask.


• Previous customer service experience preferred.