Customer Relations Representative - State Farm Agent Team Member

Randy Reeves - State Farm Agent; Spring (TX); On-site; USD 38,000 - 52,000; Full time

Benefits offered by this job

License reimbursement

Performance bonus

Competitive salary

Health insurance

Advancement opportunities

Paid time off

Training & development

401(k) matching

Company parties

Job summary

Randy Reeves State Farm Agency seeks a Customer Service Representative to deliver exceptional service and support the agency's growth. You will resolve inquiries, coordinate with the team, and help meet community needs with a patient, empathetic approach.

Ideal candidates are customer-focused, with strong communication skills and a desire to advance within the agency through training and development opportunities.

Qualifications

• Strong communication and problem‑solving abilities.
• Experience in customer service preferred.
• Ability to handle high‑stress situations calmly.

Responsibilities

• Manage customer inquiries and resolve issues.
• Maintain customer records and update information as needed.
• Assist with customer retention strategies.
• Coordinate with other departments to ensure customer satisfaction.

Skills

Communication

Problem solving

Customer service experience

Stress management

Job description

Benefits:

• License reimbursement
• Bonus based on performance
• Competitive salary
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development
• 401(k) matching
• Company parties

ROLE DESCRIPTION:

As a Customer Service Representative with Randy Reeves State Farm Agency, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.

We look forward to connecting with you if you are the ideal customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.

RESPONSIBILITIES:

• Manage customer inquiries and resolve issues.
• Maintain customer records and update information as needed.
• Assist with customer retention strategies.
• Coordinate with other departments to ensure customer satisfaction.

QUALIFICATIONS:

• Communication and problem-solving skills.
• Experience in customer service preferred.
• Ability to handle high-stress situations calmly.