Client Experience & Retention Specialist

Bill Thyen - State Farm Agent; Centreville (VA); On-site; USD 40,000 - 55,000; Full time

Benefits offered by this job

Licensing paid by agency

401(k)

Bonus based on performance

Competitive salary

Flexible schedule

Health insurance

Opportunity for advancement

Paid time off

Training & development

Job summary

Bill Thyen - State Farm Agent is hiring a Customer Relations Representative to create exceptional client experiences and contribute to the success of the agency. The role emphasizes strong customer service skills and attention to detail.

Responsibilities include managing inquiries, maintaining client records, and assisting with retention strategies. Ideal candidates will demonstrate strong communication, problem-solving abilities, and experience in customer service, all while thriving in a team environment.

This position offers a competitive salary, flexible schedule, and opportunities for advancement.

Qualifications

• Strong communication and problem-solving skills are essential.
• Experience in customer service is preferred.
• Ability to handle high-stress situations calmly.

Responsibilities

• Manage customer inquiries and resolve issues.
• Maintain client records and update information as needed.
• Assist with customer retention strategies.
• Coordinate with other departments to ensure customer satisfaction.

Skills

Strong communication skills

Problem-solving skills

Customer service experience

Calmly handling high-stress situations

Job description

Bill Thyen - State Farm Agent is hiring a Customer Relations Representative to create exceptional client experiences and contribute to the success of the agency. The role emphasizes strong customer service skills and attention to detail.

Responsibilities include managing inquiries, maintaining client records, and assisting with retention strategies. Ideal candidates will demonstrate strong communication, problem-solving abilities, and experience in customer service, all while thriving in a team environment.

This position offers a competitive salary, flexible schedule, and opportunities for advancement.