Customer Relations Representative - State Farm Agent Team Member

Patrick Zeunik - State Farm Agent; Lincolnwood (IL); On-site; USD 36,000 - 54,000; Full time

Benefits offered by this job

License reimbursement

Bonus based on performance

Competitive salary

Flexible schedule

Health insurance

Opportunity for advancement

Paid time off

Training & development

Job summary

Patrick Zeunik - State Farm Agent is seeking a Customer Relations Representative to deliver exceptional customer experiences and support the growth of the agency. You will handle inquiries, maintain records, and collaborate with team members to meet client needs.

The role emphasizes attentive service, adaptability, and a drive to help the community while enjoying a supportive, family-oriented work environment.

Qualifications

• Excellent communication and problem-solving skills.
• Experience in customer service preferred.
• Ability to handle high-stress situations calmly.

Responsibilities

• Manage customer inquiries and resolve issues.
• Maintain customer records and update information as needed.
• Assist with customer retention strategies.
• Coordinate with other departments to ensure customer satisfaction.

Skills

Communication skills

Problem solving

Customer service

Job description

Benefits:

• License reimbursement
• Bonus based on performance
• Competitive salary
• Flexible schedule
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development

ABOUT OUR AGENCY:

I graduated from Augustana College, where I was honored to be an All-American Track and Field athlete—a foundation that shaped my work ethic, determination, and competitive spirit. Today, I’m a proud husband and father of four, and when I’m not in the office, you’ll usually find me exercising or spending time with my kids. I’m also active in the community as a board member for the USMCA Minority Contractors Association, and as a die-hard New England Patriots fan, there’s no shortage of football conversations around here.

We offer health benefits, license reimbursement, and a genuinely family-first environment with flexibility when it’s needed most. We’re looking for someone who is a quick learner, adaptable, positive, responsible, coachable, and committed to working hard. If you thrive in a supportive, motivated atmosphere where you can grow both personally and professionally, you’ll feel right at home here.

ROLE DESCRIPTION:

As a Customer Relations Representative - State Farm Agent Team Member with Patrick Zeunik - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.

We look forward to connecting with you if you are the ideal customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.

RESPONSIBILITIES:

• Manage customer inquiries and resolve issues.
• Maintain customer records and update information as needed.
• Assist with customer retention strategies.
• Coordinate with other departments to ensure customer satisfaction.

QUALIFICATIONS:

• Communication and problem-solving skills.
• Experience in customer service preferred.
• Ability to handle high-stress situations calmly.