Customer Relations & Retention Specialist

Patrick Marsden - State Farm Agent; Madison (WI); On-site; USD 35,000 - 55,000; Full time

Benefits offered by this job

Bonus based on performance

Competitive salary

Flexible schedule

Health insurance

Opportunity for advancement

Paid time off

Training & development

Job summary

Patrick Marsden - State Farm Agent is seeking a Customer Relations Representative to enhance customer experiences and ensure customer satisfaction in Madison, Wisconsin. This role requires excellent communication skills and a strong customer service background.

The ideal candidate will manage customer inquiries, maintain records, and work collaboratively with team members. The position offers competitive salary, health insurance, and training & development opportunities.

Qualifications

• Strong communication and problem-solving skills.
• Preferred experience in customer service.
• Ability to remain calm in high-stress situations.

Responsibilities

• Manage customer inquiries and resolve issues.
• Maintain customer records and update information as needed.
• Assist with customer retention strategies.
• Coordinate with other departments to ensure customer satisfaction.

Skills

Communication and problem-solving skills

Experience in customer service

Ability to handle high-stress situations calmly

Job description

Patrick Marsden - State Farm Agent is seeking a Customer Relations Representative to enhance customer experiences and ensure customer satisfaction in Madison, Wisconsin. This role requires excellent communication skills and a strong customer service background.

The ideal candidate will manage customer inquiries, maintain records, and work collaboratively with team members. The position offers competitive salary, health insurance, and training & development opportunities.