Customer Success Representative

Ultimate Staffing; San Diego (CA); On-site; USD 38,000 - 52,000; Full time

Job summary

Ultimate Staffing in San Diego, CA is seeking a customer service professional to onboard new clients and support ongoing accounts. You will act as a trusted contact, educate customers on products and resources, and resolve issues with a professional, empathetic approach. Strong communication and CRM proficiency are essential.

Join a fast-paced team focused on building lasting relationships, documenting interactions, and delivering exceptional service daily.

Qualifications

• 2+ years of customer service or related experience.
• Strong communication and relationship-building skills.
• Bilingual Spanish is a plus.

Responsibilities

• Welcome and support new customers during onboarding.
• Serve as a trusted point of contact for client questions and concerns.
• Educate customers on available products, services, and resources.
• Resolve issues with professionalism and a solutions-focused approach.
• Build lasting relationships that encourage customer loyalty and satisfaction.
• Document customer interactions and maintain accurate records.

Skills

Customer service

Communication

Empathy

CRM systems

Organizational skills

Tools

CRM systems

Microsoft Office

Job description

Schedule: Monday to Friday 7 AM to 3:30 PM

Responsibilities

• Welcome and support new customers during onboarding.
• Serve as a trusted point of contact for client questions and concerns.
• Educate customers on available products, services, and resources.
• Resolve issues with professionalism and a solutions-focused approach.
• Build lasting relationships that encourage customer loyalty and satisfaction.
• Document customer interactions and maintain accurate records.

Requirements

• 2+ years of customer service, client support, account management, or related experience.
• Strong communication and relationship-building skills.
• Ability to navigate challenging conversations with confidence and empathy.
• Comfortable using CRM systems and Microsoft Office.
• Highly organized, dependable, and detail-oriented.
• Bilingual Spanish is a plus.

If you're passionate about delivering exceptional service and thrive in a fast-paced environment, we'd love to connect with you!

All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, Los Angeles County Fair Chance Ordinance, and San Francisco Fair Chance Ordinance.