Sales Admin/CSR

Ultimate Staffing; Anaheim (CA); On-site; USD 25,000 - 36,000; Full time

Job summary

Ultimate Staffing is seeking an experienced Sales Admin / Customer Service Representative to join our Anaheim team. The role blends administrative duties with customer service and sales support, requiring professionalism and a client-focused mindset.

You will handle order entry, respond to inquiries via phone and email, use Alert CRM, and support the sales process while maintaining high customer satisfaction in a fast-paced, close-knit office environment.

Qualifications

• Prior experience in administrative support or customer service.
• Excellent written and verbal communication.
• Comfort with frequent phone interactions.
• Proficient in Microsoft Word, Outlook, and Excel.
• Bilingual in English/Spanish is a plus.

Responsibilities

• Provide daily administrative support to office and sales team.
• Serve as primary contact for customers via phone and email.
• Respond to high volume of emails in a timely, professional manner.
• Answer calls and follow scripts when assisting clients.
• Support sales processes including order entry and client follow-up.
• Learn and use Alert CRM and rental industry systems.
• Maintain high levels of customer satisfaction and professionalism.

Skills

Customer service experience

Administrative support

Multitasking

Communication skills

Microsoft Office

Tools

Alert CRM

CRM systems

Job description

We are seeking an experienced Sales Admin / Customer Service Representative to join our team. This role is ideal for a well-rounded administrative professional who also has strong customer service and sales support experience.
Key Responsibilities
* Provide daily administrative support to the office and sales team
* Serve as a primary point of contact for customers via phone and email
* Respond to a high volume of emails in a timely and professional manner
* Answer incoming calls and follow established scripts when assisting clients
* Support sales processes, including order entry and client follow-up
* Open and distribute incoming mail and handle general office tasks
* Learn and utilize company software (Alert CRM and rental industry systems)
* Maintain a high level of customer satisfaction and professionalism at all times
Qualifications
* Prior experience in administrative support, customer service, or sales administration
* Strong communication skills, both written and verbal
* Comfortable handling frequent phone interactions with customers
* Proficient in Microsoft Office (Word, Outlook, Excel)
* Ability to multitask and thrive in a small office environment
* Quick learner with strong attention to detail
* Bilingual in English/Spanish is a plus

All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, and Los Angeles County Fair Chance Ordinance.