Customer Success Rep — Industrial Parts

Peer Chain Company; Waukegan (IL); On-site; USD 30,000 - 33,000; Full time

Benefits offered by this job

Competitive salary

Flexible hours

Health, dental and vision insurance

401(k)

Profit sharing plan

STD, LTD and life insurance

Generous PTO policy and paid holidays

Job summary

PEER Chain & Sprockets in Waukegan, IL, is seeking a dedicated Customer Service Specialist to support our chain sales team. You will process orders, respond to inquiries, and maintain clear communication with customers and internal teams.

This full-time, on-site role offers a competitive hourly wage and benefits, with opportunities to build relationships, handle multiple cases daily, and contribute to fast, accurate order fulfillment.

Qualifications

• Experience communicating with customers.
• Ability to multi-task and manage time effectively.
• Professional email and phone communication skills.

Responsibilities

• Process orders and quotes via assigned cases.
• Analyze stock situations for customers.
• Generate written correspondence with customers and coworkers.
• Respond to inquiries from customers within 1-2 hours.
• Complete and close a minimum of 20 cases daily.
• Build relationships with customers and internal teams.
• Diffuse negative situations quickly and professionally.

Skills

Customer service

Communication skills

Multitasking

Phone & email etiquette

Job description

PEER Chain & Sprockets in Waukegan, IL, is seeking a dedicated Customer Service Specialist to support our chain sales team. You will process orders, respond to inquiries, and maintain clear communication with customers and internal teams.

This full-time, on-site role offers a competitive hourly wage and benefits, with opportunities to build relationships, handle multiple cases daily, and contribute to fast, accurate order fulfillment.