Customer Service Advocate | Flexible Hours & Growth

PEER Chain & Sprockets; Waukegan (IL); On-site; USD 30,000 - 32,000; Full time

Benefits offered by this job

Competitive salary

Flexible hours

Health Insurance

401(k)

Profit sharing

STD/LTD and life insurance

Paid holidays

Job summary

PEER Chain & Sprockets in Waukegan, IL is seeking a customer-focused Sales Support professional to process orders, analyze stock, and communicate with customers and coworkers. You will manage quotes, update special shipping instructions, and respond promptly to inquiries within 1-2 hours.

The role emphasizes professional email and phone communication, relationship-building with customers, and maintaining a accountable, friendly, team-oriented environment at our headquarters in Illinois.

Qualifications

• Focus on service.
• Adaptability.
• Ability to communicate effectively to a variety of audiences.
• Able to multi-task.
• Proactive and positive mindset.
• Friendly and professional phone skills

Responsibilities

• Process orders and quotes via assigned cases.
• Analyze stock situations for customers.
• Generate written correspondence with customers and coworkers.
• Update customer “special instructions” regarding shipping as needed.
• Respond to all inquiries from customers (internal and external) within 1-2 hours.
• Complete and close a minimum of 20 cases daily.
• Must demonstrate professional email communication skills via phone and email.
• Must demonstrate professional emails skills when confirming an order.
• Must demonstrate professional phone and email skills when clarifying orders/quotes with customers.
• Building relationships both internally and with the customer base.
• Diffuse negative situations quickly and professionally.

Skills

Customer service

Communication

Phone etiquette

Email writing

Time management

Job description

PEER Chain & Sprockets in Waukegan, IL is seeking a customer-focused Sales Support professional to process orders, analyze stock, and communicate with customers and coworkers. You will manage quotes, update special shipping instructions, and respond promptly to inquiries within 1-2 hours.

The role emphasizes professional email and phone communication, relationship-building with customers, and maintaining a accountable, friendly, team-oriented environment at our headquarters in Illinois.