Customer Experience Team Member

pewag USA; Bolingbrook (IL); On-site; USD 40,000 - 55,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Disability insurance

Travel accident insurance

401k with company match

Job summary

pewag Inc. in Bolingbrook, IL, is seeking a Customer Experience Team Member to handle quotations, orders, and returns while delivering product information to customers.

You will support opening new accounts, maintain records, resolve issues, and collaborate with the team to improve service. The role is in-office, Monday–Friday, 8:00am–4:30pm, with health and 401k benefits.

Qualifications

• Customer service experience or background is preferred.
• Degree or equivalent experience recommended.
• Strong communication and problem-solving abilities.

Responsibilities

• Prepares quotations and processes orders and returns
• Serves customers by providing product and service information, and resolving product and service problems
• Attracts potential customers by answering product and service questions, and suggesting information about other products and services
• Facilitates opening new customer accounts
• Maintains customer records by updating account information
• Resolves product or service problems by clarifying complaints, determining causes, and following up with solutions
• Maintains financial records by requesting customer adjustments
• Recommends potential products or services to management by collecting customer information and analyzing customer needs
• Contributes to team effort by accomplishing related results as needed

Skills

Customer Service

Product Knowledge

Market Knowledge

Quality Focus

Problem Solving

Documentation Skills

Phone Skills

Listening

Resolving Conflict

Analyzing Information

Multi-Tasking

Microsoft Office Suite

Epicor Prophet 21 Software

Salesforce Experience

Education

Degree preferred

Previous experience, especially in customer service, preferred

Tools

Epicor Prophet 21 Software

Salesforce

Job description

pewag has hundreds of years’ experience in the manufacturing of chains and their components. Since the first documented reference of its forging plant in Brueckl, Austria in 1479, the pewag group has become one of the leading chain manufacturers worldwide. Today its success is based on well-engineered, state-of-the-art quality products and providing best-in-class customer service. pewag’s primary product lines are traction chains, industrial chains, and tire-protection-chains.

Job Title:

Customer Experience Team Member

Company Info:

pewag has hundreds of years’ experience in the manufacturing of chains and their components. Since the first documented reference of its forging plant in Brueckl, Austria in 1479, the pewag group has become one of the leading chain manufacturers worldwide. Today its success is based on well-engineered, state-of-the-art quality products and providing best-in-class customer service. pewag’s primary product lines are traction chains, industrial chains, and tire-protection-chains. pewag Inc. is the North American distribution company and service center, which was founded in 1975. With pewag Inc. distribution locations in Illinois and California, and affiliated locations across the country, pewag Inc. strives to provide excellent customer service and technical support in the United States and Canada.

Customer Experience Team Member Repsonsibilities:

• Prepares quotations and processes orders and returns
• Serves customers by providing product and service information, and resolving product and service problems
• Attracts potential customers by answering product and service questions, and suggesting information about other products and services
• Facilitates opening new customer accounts
• Maintains customer records by updating account information
• Resolves product or service problems by clarifying the customer’s complaint, determining the cause of the problem, selecting and explaining the best solution to solve the problem, expediting correction or adjustment, and following up to ensure resolution
• Maintains financial accounts by requesting customer adjustments
• Recommends potential products or services to management by collecting customer information and analyzing customer needs
• Contributes to team effort by accomplishing related results as needed

Customer Experience Qualifications / Skills:

• Customer Service
• Product Knowledge
• Market Knowledge
• Quality Focus
• Problem Solving
• Documentation Skills
• Phone Skills
• Listening
• Resolving Conflict
• Analyzing Information
• Multi-Tasking
• Microsoft Office Suite (Outlook, Excel, Word, Teams)
• Experience with Epicor Prophet 21 Software is a plus
• Salesforce Experience a plus

Education and Experience Requirements:

• Degree preferred
• Previous experience, especially in customer service, preferred

This position is in-office based out of pewag Inc. headquarters in Bolingbrook, IL, and works Monday through Friday from 8:00am to 4:30pm, with some occasional work outside those hours.

• Our benefits program includes health, dental, and vision insurance, as well as disability and travel accident insurance.
• pewag offers a 401k retirement plan, with a company contribution up to 3% of your base salary.