Inside Sales Rep.

PEER Chain & Sprockets; Waukegan (IL); On-site; USD 27,000 - 39,000; Full time

Benefits offered by this job

401K with Company match

Health, Dental, Eye Insurance

Job summary

PEER Chain & Sprockets in Waukegan, IL is hiring for Customer Success Management and Sales Development roles. The positions focus on building strong customer relationships, handling orders, and developing new business within assigned regions. You will use ERP/CRM tools and participate in daily huddles with regional sales managers.

A background in Inside Sales or Customer Service is preferred. Starting pay is $24 per hour, non-exempt.

Qualifications

• Experience in Customer Service/Inside Sales preferred.
• Must demonstrate professional email/phone communication skills.
• Ability to create reports and metrics.
• Comfortable interacting with all levels from C-Suite to shop floor.

Responsibilities

• Build and maintain strong relationships with PEER customers to understand needs and challenges.
• Provide excellent customer service, promptly addressing inquiries and resolving issues.
• Process orders and quotes via ERP (NetSuite Oracle).
• Analyze open sales orders and establish ship date schedules.
• Generate daily follow-ups to customers and leads.
• Document industry trends and opportunities in CRM.
• Collaborate with regional sales to develop strategies to exceed targets.

Skills

Customer service

Inside sales

Relationship building

Communication skills

Report creation

Tools

ERP/CRM

Microsoft Office

Job description

ABOUT PEER

Since 1969, the PEER Chain family has been a strong and reliable source of industrial chain. We are a family business connected by links forged over years of excellent service, quality and expertise. Our family is passionately committed to providing product genius and over-the-top service designed to keep our customers’ businesses running. We pledge to provide unsurpassed support while delivering high-quality chains and sprockets.

Description

ABOUT PEER

Since 1969, the PEER Chain family has been a strong and reliable source of industrial chain. We are a family business connected by links forged over years of excellent service, quality and expertise. Our family is passionately committed to providing product genius and over-the-top service designed to keep our customers’ businesses running. We pledge to provide unsurpassed support while delivering high-quality chains and sprockets.

PEER Chain considers all employees, representatives and customers part of the family. We take pride in a family-centric atmosphere. We maintain a professional, yet fun work environment by having an open-door policy, allowing visits from both human and canine friends, and by encouraging associates to take time outs during the day for things like foosball, Ping-Pong, pool or walks around the property.

RESPONSIBILITIES - Customer Success Management

• Build and maintain strong relationships with existing PEER Customers to understand their needs, preferences, and challenges.
• Provide exceptional customer service, addressing inquiries, and resolving issues promptly to ensure customer satisfaction.
• Process orders and quotes via ERP (NetSuite Oracle).
• Analyze open Sales Orders and establish ship date schedules.
• Generate 2nd touch follow-ups to customers and leads per day.
• Analyze stock situations for customers.
• Comfortable generating written correspondence with customers and coworkers.

Sales Development

• Ability to identify and pursue new business opportunities within the assigned territories and regions.
• Complete business development calls in the region.
• Document industry trends, competitor activities, and emerging opportunities in CRM.
• Contact and qualify new inbound leads. Use (CRM) software to manage lead referrals and sales activities.
• Identify potential customers and generate new business opportunities for the company.
• Collaborate with the regional sales team to develop strategies for exceeding sales targets.
• Daily Huddle with RSMs on top issues and opportunities.

The Requirements Mentioned Above Are Strongly Preferred.

Critical features of this job may be subject to change at any time due to reasonable accommodation or other reasons.

ALL CANDIDATES ARE SUBJECT TO A BACKGROUND CHECK.

Non Exempt Starting at $24/hr.

Peer Benefits

• 401K with Company match
• Insurance – Health, Dental, Eye…

Requirements

PREFERRED REQUIREMENTS

• Previous experience in Customer Service/Inside Sales experience preferred.
• Must demonstrate professional email communication skills via phone and email.
• Problem solver, relationship builder internal and external, competitive wants to win approach, takes ownership of the issue/solution.
• Must demonstrate professional phone and email skills when clarifying orders/quotes with customers.
• Must create reports to metrics.
• Comfortable interacting with anyone from a C-Suite to the Shop Floor.

TOOLS & EQUIPMENT

• Intermediate to Proficient Computer skills with related databases including Microsoft Office, Outlook, Word, and Excel.
• Will be trained on ROI system and ERP/CRM.
• May occasionally use a company car.