Customer & Sales Support

USA Roller Chain and Sprockets; Florida; On-site; USD 45,000 - 55,000; Full time

Benefits offered by this job

Health insurance after 30 days

Dental, vision, and disability cover

Company-paid 401(k) contribution after

Paid time off and vacation accrual

Job summary

Peak Industrial Group in Clermont, FL is seeking a Customer & Sales Support specialist to act as the main touchpoint for customers and vendors on the Peak Industrial Group side of the business.

Responsibilities include fast responses to product inquiries, quotes, and order management, while building lasting relationships and coordinating with internal teams and outside sales. The role offers base salary with uncapped incentives and comprehensive benefits.

Qualifications

• Experience in customer service, account management, inside sales, or a related role preferred
• Strong written and verbal communication skills
• Excellent organization, accuracy, and attention to detail
• Consistent follow-up habits and a dependable work style
• Ability to build professional, long-term customer relationships
• Comfortable managing multiple quotes, customers, and priorities
• Customer-first mindset with strong problem-solving skills
• Coachable and willing to learn technical products
• Familiarity with NetSuite, QuickBooks, or another ERP system is a plus
• Industrial distribution, manufacturing, or power transmission experience is helpful but not required
• Bilingual English and Spanish abilities are a plus
• Positive, accountable, and team-oriented attitude

Responsibilities

• Serve as a primary point of contact for Peak Industrial Group customers
• Respond promptly to inquiries about products, pricing, availability, and orders
• Prepare accurate quotes for standard and custom power transmission products
• Provide the fast response times expected by distributors and resellers
• Build lasting customer relationships based on trust, responsiveness, and reliability
• Follow up consistently on inquiries, quotes, orders, and customer needs
• Identify appropriate alternatives or additional products when beneficial
• Coordinate with vendors to obtain pricing and confirm product availability
• Communicate effectively between customers, suppliers, and internal team members
• Manage customer orders from the initial quote through delivery
• Provide status updates and help resolve order-related issues
• Maintain accurate account, quote, order, and follow-up information
• Work closely with the Outside Sales Director to support customer visits, prospecting efforts, and new business development
• Prepare quotes requested by the Outside Sales Director while they are traveling and meeting with customers
• Create and send pricing sheets and product information to prospective customers
• Assist with setting up new customer accounts by gathering required company and contact information
• Help track prospective leads, recent customer visits, follow-up opportunities, and accounts that have not yet placed an order
• Maintain organized records of outside sales activity and ensure important follow-up items are communicated and completed
• Learn the company's technical products, pricing structure, and internal processes
• Contribute positively to a collaborative, service-oriented sales team

Skills

Customer service

Account management

Inside sales

Communication

Organization

Follow-up

Relationship building

ERP systems

Bilingual (EN/ES)

Tools

NetSuite

QuickBooks

ERP systems

Job description

Customer & Sales Support

Peak Industrial Group

Customer & Sales Support

Location: Clermont, FL -- Full-Time, On-Site

Got the Drive? We've Got the Customers.

Peak Industrial Group is a sister company of USA Rollerchain and Sprocket - a fast-growing, family-owned power transmission distributor headquartered in Clermont, Florida- and we have been powering American industry since 2001. We supply roller chains, sprockets, bearings, motors, and other power transmission products to customers across the country. We operate alongside our sister company, Peak Industrial Group is a family-owned manufacturer, serving its own high-quality product lines to distributors, resellers, and OEMs since 2021. The selected candidate will work directly with customers and vendors on the Peak Industrial Group side of the business.

Our Core Values

Integrity - Innovation - Commitment - Respect - Empathy -Striving for Excellence

Key Responsibilities

• Serve as a primary point of contact for Peak Industrial Group customers
• Respond promptly to inquiries about products, pricing, availability, and orders
• Prepare accurate quotes for standard and custom power transmission products
• Provide the fast response times expected by distributors and resellers
• Build lasting customer relationships based on trust, responsiveness, and reliability
• Follow up consistently on inquiries, quotes, orders, and customer needs
• Identify appropriate alternatives or additional products when beneficial
• Coordinate with vendors to obtain pricing and confirm product availability
• Communicate effectively between customers, suppliers, and internal team members
• Manage customer orders from the initial quote through delivery
• Provide status updates and help resolve order-related issues
• Maintain accurate account, quote, order, and follow-up information
• Work closely with the Outside Sales Director to support customer visits, prospecting efforts, and new business development
• Prepare quotes requested by the Outside Sales Director while they are traveling and meeting with customers
• Create and send pricing sheets and product information to prospective customers
• Assist with setting up new customer accounts by gathering required company and contact information
• Help track prospective leads, recent customer visits, follow-up opportunities, and accounts that have not yet placed an order
• Maintain organized records of outside sales activity and ensure important follow-up items are communicated and completed
• Learn the company's technical products, pricing structure, and internal processes
• Contribute positively to a collaborative, service-oriented sales team

Qualifications

• Experience in customer service, account management, inside sales, or a related role preferred
• Strong written and verbal communication skills
• Excellent organization, accuracy, and attention to detail
• Consistent follow-up habits and a dependable work style
• Ability to build professional, long-term customer relationships
• Comfortable managing multiple quotes, customers, and priorities
• Customer-first mindset with strong problem-solving skills
• Coachable and willing to learn technical products
• Familiarity with NetSuite, QuickBooks, or another ERP system is a plus
• Industrial distribution, manufacturing, or power transmission experience is helpful but not required
• Bilingual English and Spanish abilities are a plus
• Positive, accountable, and team-oriented attitude

Pay And Benefits

• Full-time, W-2 employment.
• Pay: $45,000-$55,000 base salary, depending on experience
• Uncapped performance incentives
• Expected total compensation of $55,000-$75,000+
• Established, already-vetted customer base
• Consistent inbound demand
• Structured product and process training
• Health insurance options available after 30 days
• Dental, vision, and disability coverage
• Company-paid 401(k) contribution after 90 days
• Additional discretionary retirement contributions
• Paid time off and sick time after 90 days
• Vacation benefits that increase with tenure
• Recognition for strong performance and customer impact
• Long-term advancement opportunities

Why Choose Us?

We provide the stability of an established industrial supplier and the opportunity to help grow Peak Industrial Group. You will work with qualified customers, reliable products, and a supportive team rather than starting from scratch or relying on completely cold leads. The company believes in helping customers first, communicating honestly, and building relationships that generate long-term success. If you are dependable, responsive, and ready to turn excellent service into lasting business, this is an opportunity to make a meaningful impact.

Peak Industrial and USA Roller Chain & Sprockets are Equal Opportunity Employers. We consider qualified applicants for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, veteran status, or any other characteristic protected by applicable federal, state, and local law.