Customer Success Rep - Industrial Lifting & Equipment

Lift Solutions Holdings; Atlanta (GA); In loco; USD 36.000 - 48.000; Tempo pieno

Descrizione del lavoro

Lift Solutions Holdings, a provider of end-to-end industrial lifting solutions, is seeking a Customer Service Representative in Atlanta, GA to join the Rigging team. The role involves handling inquiries, processing orders, and delivering exceptional service across sales and distributor channels.

The ideal candidate has 1–3 years in customer service, strong communication skills, and proficiency with computers.

Competenze

• 1–3 years of customer service experience, inside sales or counter sales.
• Strong communication skills, both verbal and written.
• Ability to multitask with accuracy and attention to detail.
• Proficient computer skills and general office software experience.

Mansioni

• Acquire thorough knowledge of product line and services.
• Answer incoming calls and assist with customer inquiries.
• Deliver an excellent customer experience with every interaction; collaborate with sales and distributors for pricing, availability, quotes, and lead times.
• Process orders: accept, prepare, invoice, and follow up on orders.
• Resolve problems by clarifying issues, researching options, and proposing solutions; escalate unresolved discrepancies.
• Maintain thorough knowledge of company policies and procedures.

Conoscenze

Customer service experience

Multitasking

Communication skills

Attention to detail

Computer skills

Formazione

High school diploma or GED

Descrizione del lavoro

Lift Solutions Holdings, a provider of end-to-end industrial lifting solutions, is seeking a Customer Service Representative in Atlanta, GA to join the Rigging team. The role involves handling inquiries, processing orders, and delivering exceptional service across sales and distributor channels.

The ideal candidate has 1–3 years in customer service, strong communication skills, and proficiency with computers.