Customer Success Rep I - Bilingual Support Specialist

Hopkins Printing; Miami, Northern (FL, KY); Hybrid; USD 25,000 - 26,000; Full time

Benefits offered by this job

Health insurance

401(k) Retirement Plan

Holidays and PTO

Job summary

4over LLC is seeking a Customer Success Representative I for the Miami, FL area. The role focuses on delivering exceptional support, educating customers about products, and resolving issues by phone or chat.

A strong emphasis on empathy, active listening, and problem solving helps drive customer satisfaction. Ideal candidates have a HS diploma, stable employment history, and prefer experience in printing or wide-format production.

Qualifications

• High school diploma or GED required; strong customer service background preferred.
• Bilingual in English and Spanish is highly desirable.
• Experience in printing or wide-format production is a plus.

Responsibilities

• Educate and assist customers on products and services.
• Resolve customer concerns via phone or virtual chat with quality outcomes.
• Record and update customer interactions for account accuracy.
• Serve as a knowledgeable contact for new and existing customers.
• Handle complex requests with patience and professionalism.
• Meet deadlines, maintain professionalism, and support team needs.

Skills

Self-Motivation

Communication Skills

Technology Proficiency

Time Management

Adaptability and Flexibility

Collaboration and Teamwork

Education

High School Diploma or equivalent

Tools

Office 365

Job description

4over LLC is seeking a Customer Success Representative I for the Miami, FL area. The role focuses on delivering exceptional support, educating customers about products, and resolving issues by phone or chat.

A strong emphasis on empathy, active listening, and problem solving helps drive customer satisfaction. Ideal candidates have a HS diploma, stable employment history, and prefer experience in printing or wide-format production.