Customer Success Associate - Entry Level (Bilingual)

4over,-LLC-1; Moonachie (NJ); On-site; USD 25,000 - 26,000; Full time

Benefits offered by this job

Health and Life Insurance

401(k) Retirement Plan

Holidays and PTO

Job summary

4over LLC is seeking a Customer Success Representative I to join our team in a role that supports customers through phone and chat. You will educate customers about products, resolve issues, and document interactions to keep records accurate.

The position emphasizes empathy, initiative, and timely support, with a focus on building relationships and delivering exceptional service in a fast-paced environment.

Qualifications

• Previous experience in customer service roles.
• Bilingual in English and Spanish is highly desirable.
• Demonstrated stable employment history.

Responsibilities

• Educate and assist customers on products and services.
• Resolve customer concerns via phone or virtual chat with quality outcomes.
• Accurately document interactions and update account records.
• Be a knowledgeable point of contact for customers.

Skills

Customer service

Bilingual English/Spanish

Strong communication

Time management

Problem solving

Education

High School Diploma or GED

Tools

Office 365

Job description

4over LLC is seeking a Customer Success Representative I to join our team in a role that supports customers through phone and chat. You will educate customers about products, resolve issues, and document interactions to keep records accurate.

The position emphasizes empathy, initiative, and timely support, with a focus on building relationships and delivering exceptional service in a fast-paced environment.