Customer Success Rep - Cement & Circular Solutions

CRH; Town of Florida (NY); On-site; USD 38,000 - 62,000; Full time

Benefits offered by this job

Health Insurance

Dental Insurance

Vision Insurance

Retirement Plan

Paid Time Off

Paid Holidays

Tuition Reimbursement

Employee Assistance Program

Disability Pay

Life Insurance

Growth Opportunities

Job summary

Sapphire Americas, a CRH company, seeks a Customer Service Representative to deliver high-quality service to customers and support internal teams through order management, issue resolution, and administrative coordination.

This role ensures accurate processing of transactions, effective communication with stakeholders, and timely resolution of customer needs while supporting operational and business objectives.

Qualifications

• Minimum High School Diploma or GED required.
• Minimum 1 year of experience in customer service, administration, or related experience.
• Strong customer service and interpersonal skills.
• Proficiency in Microsoft Office (Excel, Word, Outlook) and business systems.
• Problem-solving skills with the ability to escalate.

Responsibilities

• Promote and follow all plant safety guidelines.
• Serve as a primary point of contact for customer inquiries, orders, and issue resolution.
• Provide timely, accurate, and professional communication to internal and external stakeholders.
• Resolve customer concerns related to orders, deliveries, billing, or service.
• Process customer orders and transactions accurately in the company systems.
• Monitor order status and coordinate changes, adjustments, or escalations as needed.
• Ensure all required documentation and data entry is complete and accurate.
• Partner with internal teams (e.g., sales, operations, logistics, finance) to support service delivery.
• Coordinate shipments, schedules, or service activities to meet customer requirements.
• Track and communicate status updates on orders, shipments, or service requests.
• Review and verify pricing, invoices, and account details for accuracy.
• Assist with billing discrepancies, adjustments, and reconciliations.
• Support account setup, maintenance, and documentation.
• Maintain accurate records of customer interactions, transactions, and activity logs.
• Generate and distribute reports related to orders, shipments, or customer accounts.
• Ensure documentation is organized, accessible, and audit- ready.
• Provide general administrative support to the assigned department or function.
• Maintain files, records, and correspondence in accordance with company standards.
• Support additional projects or initiatives as assigned.
• Responsibilities may vary based on business unit, location or functional area.
• Logistics/Cement –
• Coordinate with plants and carriers to manage shipment scheduling and delivery.
• Maintain shipment logs and reconcile daily activity.
• Process freight adjustments, diversions, and returns.
• Regulatory/Waste Fuels –
• Maintain compliance with regulatory requirements (e.g., RCRA, EPA, DOT).
• Manage required documentation, reporting, and record retention.
• Support audits, inspections, and regulatory submissions.
• Additional duties as assigned by supervisor.

Skills

Customer service

Interpersonal skills

Verbal communication

Written communication

Microsoft Office

Excel

Word

Outlook

Attention to detail

Problem-solving

Education

High School Diploma or GED

Tools

CRM systems

MS Office

Job description

Sapphire Americas, a CRH company, seeks a Customer Service Representative to deliver high-quality service to customers and support internal teams through order management, issue resolution, and administrative coordination.

This role ensures accurate processing of transactions, effective communication with stakeholders, and timely resolution of customer needs while supporting operational and business objectives.