Customer Service & Order Coordination Specialist

Oldcastle; Town of Florida (NY); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Health Insurance

Dental Insurance

Vision Insurance

Retirement Plan

Paid Time Off

Paid Holidays

Tuition Reimbursement

Employee Assistance Program

Disability Pay

Life Insurance

Growth Opportunities

Job summary

Sapphire Americas is seeking a Customer Service Representative to deliver high-quality service, manage orders, and support internal teams. You will coordinate with sales, operations, and logistics to ensure timely resolutions and accurate processing of customer transactions.

Responsibilities include monitoring orders, communicating status updates, and maintaining documentation. The role emphasizes accuracy, teamwork, and customer satisfaction in a fast-paced environment.

Qualifications

• Minimum high school diploma or GED required.
• ≥1 year of experience in customer service or related field.
• Strong customer service and interpersonal skills.
• Effective verbal and written communication.
• Proficiency in Microsoft Office and business systems.
• Ability to manage multiple tasks in a fast-paced environment.

Responsibilities

• Serve as primary point of contact for customer inquiries, orders, and issue resolution.
• Process customer orders and transactions accurately in company systems.
• Monitor order status and coordinate changes, adjustments, or escalations as needed.
• Coordinate shipments, schedules, or service activities to meet customer requirements.
• Maintain accurate records of customer interactions and transactions.

Skills

Customer service

Interpersonal skills

MS Office

Verbal communication

Written communication

Attention to detail

Multitasking

Independent work

Time management

Reading/writing safety labels

Education

High School Diploma or GED

Tools

Microsoft Office suite

Job description

Sapphire Americas is seeking a Customer Service Representative to deliver high-quality service, manage orders, and support internal teams. You will coordinate with sales, operations, and logistics to ensure timely resolutions and accurate processing of customer transactions.

Responsibilities include monitoring orders, communicating status updates, and maintaining documentation. The role emphasizes accuracy, teamwork, and customer satisfaction in a fast-paced environment.