Customer Service Rep

Oldcastle; Town of Florida (NY); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Health Insurance

Dental Insurance

Vision Insurance

Retirement Plan

Paid Time Off

Paid Holidays

Tuition Reimbursement

Employee Assistance Program

Disability Pay

Life Insurance

Growth Opportunities

Job summary

Sapphire Americas is seeking a Customer Service Representative to deliver high-quality service, manage orders, and support internal teams. You will coordinate with sales, operations, and logistics to ensure timely resolutions and accurate processing of customer transactions.

Responsibilities include monitoring orders, communicating status updates, and maintaining documentation. The role emphasizes accuracy, teamwork, and customer satisfaction in a fast-paced environment.

Qualifications

• Minimum high school diploma or GED required.
• ≥1 year of experience in customer service or related field.
• Strong customer service and interpersonal skills.
• Effective verbal and written communication.
• Proficiency in Microsoft Office and business systems.
• Ability to manage multiple tasks in a fast-paced environment.

Responsibilities

• Serve as primary point of contact for customer inquiries, orders, and issue resolution.
• Process customer orders and transactions accurately in company systems.
• Monitor order status and coordinate changes, adjustments, or escalations as needed.
• Coordinate shipments, schedules, or service activities to meet customer requirements.
• Maintain accurate records of customer interactions and transactions.

Skills

Customer service

Interpersonal skills

MS Office

Verbal communication

Written communication

Attention to detail

Multitasking

Independent work

Time management

Reading/writing safety labels

Education

High School Diploma or GED

Tools

Microsoft Office suite

Job description

Sapphire Americas, a CRH company and part of the Ash Grove family of companies, delivers innovative, circular solutions that help decarbonize industries and communities. We specialize in transforming residual and non-recyclable materials into alternative fuels and raw materials for cement manufacturing - offering a zero-landfill pathway that conserves natural resources and advances the circular economy. Through our work, we reduce landfill dependency, lower carbon emissions, and unlock long-term environmental and economic value. By turning waste into opportunity, Sapphire Americas is helping build a cleaner, more resilient future.

Sapphire Americas supports the Ash Grove Cement business by providing alternative fuels and alternative raw materials to facilitate the cement plants' goals regarding commercial excellence, carbon footprint, and future developments.

Ash Grove Cement, a CRH company, provides Portland and masonry cements to help build the foundation and infrastructure for the world around us.

We ship millions of tons of cement from our plants and network of terminals located across North America.

When you work for Ash Grove, you are connecting to something bigger.

We stand together to reinvent the way our world is built.

Join our team and help Ash Grove build America. At Ash Grove Cement, people are our first priority.

We offer a complete benefits package to include:

• Health Insurance
• Dental Insurance
• Vision Insurance
• Retirement Plan
• Paid Time Off, Paid Holidays
• Tuition Reimbursement
• Employee Assistance Program
• Disability Pay
• Life Insurance
• Growth Opportunities and more!

Summary:

The Customer Service Representative is responsible for delivering high - quality service to customers and supporting internal teams through order management, issue resolution, and administrative coordination. This role ensures accurate processing of transactions, effective communication with stakeholders, and timely resolution of customer needs while supporting operational and business objectives.

What you’ll be contributing:

• Promote and follow all plant safety guidelines.
• Serve as a primary point of contact for customer inquiries, orders, and issue resolution.
• Provide timely, accurate, and professional communication to internal and external stakeholders.
• Resolve customer concerns related to orders, deliveries, billing, or service issues regarding orders, deliveries, billing, or service.
• Process customer orders and transactions accurately in the company systems.
• Monitor order status and coordinate changes, adjustments, or escalations as needed.
• Ensure all required documentation and data entry is complete and accurate.
• Partner with internal teams (e.g., sales, operations, logistics, finance) to support service delivery.
• Coordinate shipments, schedules, or service activities to meet customer requirements.
• Track and communicate status updates on orders, shipments, or service requests.
• Review and verify pricing, invoices, and account details for accuracy.
• Assist with billing discrepancies, adjustments, and reconciliations.
• Support account setup, maintenance, and documentation.
• Maintain accurate records of customer interactions, transactions, and activity logs.
• Generate and distribute reports related to orders, shipments, or customer accounts.
• Ensure documentation is organized, accessible, and audit-ready.
• Provide general administrative support to the assigned department or function.
• Maintain files, records, and correspondence in accordance with company standards.
• Support additional projects or initiatives as assigned.
• Logistics/Cement - Coordinate with plants and carriers to manage shipment scheduling and delivery.
• Maintain shipment logs and reconcile daily activity.
• Process freight adjustments, diversions, and returns.
• Regulatory/Waste Fuels - Maintain compliance with regulatory requirements (e.g., RCRA, EPA, DOT).
• Manage required documentation, reporting, and record retention.
• Support audits, inspections, and regulatory submissions.
• Additional duties as assigned by supervisor.

Responsibilities may vary based on business unit, location or functional area.

To succeed in this position, you will need:

• Ability to read, write, and understand warning labels, instructions, signs, etc.
• Minimum High School Diploma or GED required
• Minimum 1 year of experience in customer service, administration, or related experience.
• Strong customer service and interpersonal skills.
• Effective verbal and written communication.
• Ability to manage multiple tasks and prioritize in a fast-paced environment.
• High attention to detail and accuracy.
• Proficiency in Microsoft Office (Excel, Word, Outlook) and business systems.
• Problem-solving skills with the ability to elevate issues appropriately
• Ability to work independently with general supervision.

What CRH Offers You

• Highly competitive base pay
• Comprehensive medical, dental and disability benefits programs
• Group retirement savings program
• Health and wellness programs
• An inclusive culture that values opportunity for growth, development, and internal promotion

About CRHCRH has a long and proud heritage. We are a collection of hundreds of family businesses, regional companies and large enterprises that together form the CRH family. CRH operates in a decentralized, diversified structure that allows you to work in a small company environment while having the career opportunities of a large international organization.

Sapphire Americas, a CRH Company, is an affirmative Action and Equal Opportunity Employer.

EOE/Vet/DisabilityCRH is an equal opportunity employer.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, status as a protected veteran or any other characteristic protected under applicable federal, state, or local law.

AI tools may be used in certain stages of the employment lifecycle, such as candidate review; however, all final employment decisions will be made by a person.