Construction Customer Service Representative

Insight Global; Deerfield Beach (FL); On-site; USD 36,000 - 48,000; Full time

Job summary

Insight Global is seeking a CSR for its client in Deerfield Beach, FL to coordinate with sales, finance, logistics and vendors. This role emphasizes customer account management, issue resolution, and proactive service.

The candidate should have 2-3 years of admin experience with an associate or bachelor’s degree preferred, and demonstrated strong customer service or accounting experience in a sales environment.

Qualifications

• 2-3 years administrative experience
• Associates or Bachelor's degree preferred
• Strong customer service or accounting experience in a sales environment
• Analytical and communication skills to deliver best results
• Good listener, able to solve problems with minimal supervision
• High energy and proactive when a customer needs assistance
• Strong team concept skills
• Ability to work well under pressure and meet deadlines; strong time management and organization
• Ability to prioritize work projects
• Flexible, coachable

Responsibilities

• Communication and follow up with customers, sales team, credit, accounts receivable, scale house, internal plants, outside vendors, customer care
• Manage all aspects of customer accounts including research and resolution of billing issues
• Follow up of product returns and load diversions
• Use problem solving techniques to resolve issues, know when to engage others
• Use SAP, JWS, and Systech software
• Set up and maintain customer master price list for external and internal sales in multiple systems
• Maintain all customer master files for fuel surcharge, freight, and new ship to locations
• Run weekly and monthly reports; distribute to internal customers
• Request proof of deliveries from haulers; coordinate with Logistics on freight matters
• Copy, file, search archives and retrieve tickets for accounts

Skills

Customer service

Accounting

Communication

Problem solving

Teamwork

Time management

Organizational skills

Prioritization

Coachability

Proactivity

Education

Associate's or Bachelor's degree

Tools

SAP

JWS

Systech

Job description

Insight Global is seeking an CSR for its client who is a multi-regional producer of cement, aggregate, ready-mix concrete and fly ash processing located in the eastern United States. This role will be located in Deerfield Beach, Florida.

Responsibilities Include The Following:

• Communication and follow up with customers, sales team, credit, accounts receivable department, scale house, internal plants, outside vendors, customer care creating a relationship that makes the individual feel like they are the most important and top priority
• Manage all aspects of customer accounts, to include research and resolution of billing issues, as well as follow up of product returns and load diversions
• Use problem solving techniques to resolve issues, know when to engage others
• Use of SAP, JWS, and Systech software
• Set up and maintain customer master price list for external and internal sales in multiple systems
• Maintain all customer master files as it pertains to fuel surcharge, freight, set up of new ship to locations
• Run weekly and monthly reports; utilizing environmentally friendly methods of distributing to internal customers
• Request proof of deliveries from haulers; coordinate with Logistics Department on all freight related matters
• Copy, file, search archives and retrieve tickets for assigned accounts

Must Haves:

• 2-3 years administrative experience and Associates Degree/Bachelor’s Degree preferred
• Strong Customer Service or accounting related experience preferably in a Sales environment
• Analytical and communication skills to deliver best results
• A good listener, ability to solve problems with minimal supervision
• High energy and proactive when a customer needs assistance, often delivering more than what was required
• Strong team concept skills required
• Ability to work well under pressure and meet deadlines; strong time management and strong organizational skills required
• Ability to prioritize work projects
• Flexible, interested in trying new techniques; coachable